Lauren Guerrero

 Lauren A. Guerrero 144 Scout Gandia Brgy. Sacred Heart Diliman Quezon City Date of Birth: 06/26/1987 Education- SAINT ANTHONY COLLEGE OF ROXAS CITY Bachelor of Science degree in Nursing - CAPIZ NATIONAL HIGH SCHOOL High School Diploma, March 2004 Objective To join an organization where I can be trained to utilize my skills and knowledge in communication and programming, and also attain a high level of performance in database management. To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. I am also eager to learn new skills and business and technological advancements. Additional Experience/ Job Experiences Regency Hotel in Boracay 2008 - 2009 Front Desk Officer Responsible for greeting guests, issuing visitor badges. Answering guest’s inquiries, ordering office supplies, maintaining the reception area clean. June 2009- Passed National Licensure Examination June 2009 – August 2011 Worked in Roxas Memorial Hospital Skilled in Medical and Pediatric ward Provides exceptional service to patients Completes assessment of patient and documents in medical records. Observes, evaluates and reports symptoms and condition of patients. Develops a plan of care based on patient's assessment, diagnosis and expected outcomes. Assist in carrying procedures and doctor’s, order according to the standard level of care. Administering medications, monitor patient's response to medication and documentation. Convergys Ortigas, (Graveyard) September 2010 – March 2011 Served as technical support representative under ATT DSL. Received incoming calls from the customer with internet connection problem, email and resetting their password. APAC/NCO under Health Care Account, Cubao, April 2011 – April 2013 70% Non-voice/ Back office and 30% voice. Clinical Coordinator in MEDCO Review patient’s information. Responsible for the approval and denial of medication for the specific patient's. IBEX Global under AT&T U-Verse Blue “Southwest”, SilverCity, April 2013 - May 2014 (Graveyard) Served as Customer Service Representative level 3 under the UVB account. Handles Billing and Sales related issues. Served as a Quality Analyst for UVB account. Adept in MS Excel and MS outlook. Handles QA calibrations for both offshore and onshore sites with clients. Provides QA talks to OJT classes. HINDUJA GLOBAL SOLUTIONS- May 2014 – October 2018 (Graveyard) Customer service associate of CIGNA account. Received incoming calls from healthcare provider (physicians, nurses) Answer inquiry Regarding patient’s insurance eligibility, benefits and claims. Responsible for processing Authorization and Pre - determination for outpatient, inpatient, maternity, NICU and admission. Authorization coordinator for Musculoskeletal, Radiation and Carecore. Review patient’s information for approval and denial of specific procedure. VIRTUAL ASSISTANT/ APPOINTMENT SETTER (Homebased) August 2015-June 2020 Telemarketer for Health insurance in the US. Received incoming calls from the interested clients. Answers their inquiries about the product. Responsible for outbound calls. Responsible for generating leadership and prospect clients. Responsible for patient and doctor calls. IV and PAR. HR Recruiter For nurses and other Healthcare Professionals. I used Bullhorn, Pipedrive as a CRM for ATS. Real Estate Agent Direct client Both offline and calls. Qualify leads. Manage emails and text messages and push qualified leads to podio. Reference: Kristian Parado- Supervisor- Maricar Aragon- Supervisor- Freddie Panganiban SME- Nelson Gamboa- Quality Analyst-