Lauren Ava C. Villanueva
Technical Skills AND Competencies
Knowledge of Microsoft Office, Excel and Outlook
CMS and CRM including Peoplesoft, Banner system, Solomon
Applicant tracking systems and client tools including TalentCube, Avature, Taleo, Fieldglass, ICIMS & IQN
Utilizing various job boards including Monster, CareerBuilder, Dice, E-Financial and other online free job portals
Knowledge of utilizing LinkedIn Recruiter Access, Facebook, Jobstreet, and other social media platforms
Listening, interpersonal, and communication skills
Problem analysis and problem-solving skills
Attention to details and accuracy
Customer service orientation
Ability to communicate effectively with a wide range of customers and clients
Proven aptitude for dealing with customer complaints
Fully aware of the importance of data security
Prospecting for sales leads and ability to identify and act upon potential sales opportunities
Sourcing resumes, screening, recruiting, and talent curation
Expertise in recruiting high-end professionals for finance and banking domain
Professional Experience
Senior talent acquisition specialist (Independent contractor)OCT 2019- Present
technosphere inc.
Sourcing resumes of qualified candidates for specific job orders and job posting using job boards, applicant tracking systems, company web sites, etc.
Conducting phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
Setting up interviews between candidates and hiring managers
Recruiting passive candidates, through phone calls, emails and general relationship-building
Carefully reviewing each application to verify the candidate's credentials utilizing the client’s technology tools to conduct screening processes and by doing so will help identify trends about which candidates have the skill set and cultural characteristics for our clients; the results will be used to continually calibrate the curation standards to ensure they remain up-to-date with employer needs
Reviewing resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
Practicing numerous sourcing strategies including referral generation, ad placements, position postings, direct sourcing and networking to develop qualified pool of candidates
Pre-screening candidates and presented pre-screening questions and answers to hiring managers for collaboration and approval
Managing and coordinating all communication with candidates all throughout the process
recruitment specialist jun 2018- OCT 2019
allegis global solutions
Implementing the sourcing strategy and sourcing qualified candidates for open positions with focus on direct sourced candidates
First point of contact for candidates, delivering exceptional candidate experience and care and ensuring that candidates are effectively pre-screened before inclusion into the recruitment process
Qualifying candidates for skill, cultural, and motivational fit, utilizing appropriate behavioral based approach and screening criteria
Maintaining timely and accurate information on all candidate interactions in the database
Proactively pipelining talents and creating pre-qualified candidate talent pool in line with the clients workforce plans
Maintaining contact with existing talent pool of candidates to obtain and capture up to date market intelligence and briefing them on potential current and future opportunities
Assisting with the development and implementation of candidate initiatives such as candidate newsletters, marketing campaigns, souring strategies, etc.
Responsible in application management, screening resumes, prequalifying candidates, interviewing, selecting and endorsing qualified candidates to onsite partners
Managing projects assigned according to clients’ needs and providing support to other projects and ad hoc tasks
corporate recruiter aug 2017- feb 2018
sykes asia inc.
Reported directly to the Director – Operations and Director – Sourcing and performed recruiting duties for non-agent requirements of SYKES Asia Inc. including working effectively with management and stakeholders
Responsible for all recruiting activities related to the attraction, selection, hiring and on-boarding of talent, providing consultative recruiting, and building talent community
Attended discovery meeting with the hiring team and stakeholders for any new requirement
Developed candidate interest for available positions through various recruitment techniques.
Managed database for potential candidates, built strategic programs and/or influence groups to entice talent and maintained talent pipelines
Performed Boolean queries and advanced searches for passive candidate and utilizing market research to formulate targets and drive sourcing activities
Experience using social media, such as LinkedIn, Facebook, and other social recruiting platforms, job boards, company cold-calling, and other sourcing mechanisms to identify potential candidates
Completed resume screening, conducted initial phone screening up to endorsing to stakeholders and scheduling next steps including examination/assessment up to final interview
Conducted job offer viewing and presented company benefits
Presented actual job offer and provided information on pre-employment requirements
Requested necessary access to in-house or client tools and applications, enrolled new hires for new employee orientation, coordinated with the hiring department on the schedule of new hires
Provided recruitment report to management on new hire
Maintained daily recruitment report on any movements and updates for each requirement
US TEchnical recruiter FEB 2017- JUNE 2017
collabera technologies inc.
Extensively worked on direct requirements from top tier clients
Recruited mortgage professionals ranging from Underwriters, Loan Processors, Loan Closers, Loan Funders, Mortgage Servicing Specialist, Financial Analysts, Business Analyst, and various other financial related positions
Leveraged online recruiting resources and in-house ATS to identify and recruit qualified and best candidates
Reviewed resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements
Practiced numerous sourcing strategies including referral generation, ad placements, position postings, direct sourcing and networking to develop qualified pool of candidates
Pre-screened candidates and presented pre-screening questions and answers to hiring managers for collaboration and approval
Managed and coordinated all communication with candidates all throughout the process
Managed the scheduling and logistics of all interviews between candidates and hiring managers
Prepared candidates for interviewing with specific hiring managers by providing detailed information on the company, our business strategy, department background, job descriptions, and expectation-setting
Organized, led, and documented post-interview debrief, feedback and post-mortems with interview teams and candidates
Extended offers of employment to selected candidates under the direction of the hiring managers and within the guidelines of compensation policy
Managed the presentation, selection, offer, negotiation, closing, and administrative components involved in full lifecycle recruiting
Developed an effective pipeline of key talent potentially available for immediate hire as succession planning needs dictate
Managed promotional requests and provides decisions in accordance with enterprise policies and procedures
Developed and maintained strong relationships with all stakeholders including hiring managers
Senior Recruiter IIMay 2015-DEcember 2016
PSG Global Solutions
Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.
Conducted phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews
Set up interviews between candidates and hiring managers
Was involved in recruiting passive candidates, through phone calls, emails and general relationship-building.
Approved or rejected all submitted applications within two business days for your talent communities.
Carefully reviewed each application to verify the candidate's credentials utilizing the client’s technology tools to conduct screening processes and by doing so will help identify trends about which candidates have the skill set and cultural characteristics for our clients; the results will be used to continually calibrate the curation standards to ensure they remain up-to-date with employer needs
Used and adjusted curation process and tools to the overall needs of the marketplace as they shift with time, as well as specifically for individual markets
Responded to emails from candidates as necessary
Continually pushed the curation team to improve processes, with a tight focus on scalability
Having an interest in technology, social assessments, job placements and hiring and entrepreneurship
Highly detail-oriented and organized
Process-oriented; both able to adapt to existing processes and able to provide both constructive criticism and new ideas to improve the curation process
Professional and objective (the curation process can easily devolve into subjective judgments rather than systematic assessments)
A desire to help people in one of the most important aspects of their lives should be our number one goal
Customer Service Associate (Tri-Skilled Agent) August 2010- May 2015
Telus International Philippines
Answered telephone inquiries and respond promptly from customers mostly from Ontario, Canada
Provided customer correct information regarding their bills and the status of their accounts
Assisted customer on making payments and update information for their pre-authorized payment set-up
Performed verification of accounts from customers and update pertinent information such as addresses and phone numbers
Resolved customer complaints over the phone or offer callback if the issue needs an investigation
Suggested all possible solutions for the convenience of our customers
Processed move request for customers moving in and moving out of their property
Set up new customer accounts and record all important details
Explained contract details or terms and conditions
Took service calls as well to book and provide an appointment for customer’s home equipment
Was responsible for necessary probing questions to understand the urgency of the situation
Education
Rizal Technological University Boni Campus
Bachelor of Secondary Education Major in English 2010
linkedin.com/in/laurenvillanueva1
