LAUREN HISEY
Atlanta, GA•- •-
PROFILE
A Continuous Improvement Consultant, coach, trainer, and speaker. I specialize in helping businesses
uncover and solve their business problems with Continuous Improvement. I will help your business and
organization become simpler…faster…BETTER!
Continuous Improvement •Lean Six Sigma Master Black Belt • Strategic Planning • Data Analytics
Market Analysis • Process Improvement • Voice of the Customer • Mentoring
KPI/Performance Metrics and Reporting • Operational Excellence
Team Leadership • Coaching • Change Management • Program Management
HIGHLIGHTS
➢ My clients see actual results
o
o
o
$50M + in savings and revenue enhancements
At least a 30% improvement in quality
At least a 40% improvement in cycle time
CAREER TRACK
LAUREN HISEY CONSULTING (Atlanta, GA)
Founder and Managing Partner
2019 to present
Continuous Business Process Improvement Consultant and Lean Six Sigma Master Black Belt (LSSMBB)
― Helping businesses and organizations uncover and solve their business problems
― Assessment of the Current State
― Devise Implementation Plans
― Implementation and Change Management
― Coaching and Training for Continuous Business Process Improvement
― My clients see actual results that affect the bottom line:
o $ 50M + savings and revenue enhancements
o Improved efficient business optimization
▪
At least a 30% improvement in quality
▪ At least a 40% improvement in cycle time
▪ Increased adaptation rates with process and technology (AI, RPA, etc.) improvements
o Reduce the need to hire additional resources
o Increased customer satisfaction
o Improved employee morale
NIELSEN (Atlanta, GA)
Global Lean Six Sigma Consultant/Executive Director – LSMBB
2014 to 2019
― Led and managed multiple cross-functional project and program teams to enhance product performance
and customer focus, resulting in the following:
o $ 20M + in savings and revenue protection
o Consulted with clients to increase the quality of weekly reports by 65%
o Consulted/Lead project teams to reduce the cycle time and improve quality within TA/HR,
Operations, Sales, and Technology Areas with results of at least 30% improvement in cycle time
and 30% increased quality
o Led transformations within Technology, Operations, HR/TA, and Sales areas
o Created Customer-centric KPIs
o Developed strategic plans
― Developed a new Green Belt Training program
― Taught, coached, and mentored Green Belts, Black Belts, and Executive Black Belts
CORE CONCEPTS (Tampa, FL)
Lean Six Sigma MBB Consultant
Jan 2018 to April 2018
― Taught Lean Six Sigma
― Mentor and coach students throughout their project lifecycle
― Certified students on their Lean Six Sigma Projects
AT&T (Tampa, FL)
Lead Network Process & Quality for Product Development - LSSMBB
2013 to 2014
― Created operational readiness plans for new product launches that ensured product quality and positive
customer experience
― Spearheaded quality, continuous process improvement mindset, and change management into new
product launches
― Initiated Voice of the Customer objectives on product development projects
― Developed strategic plans for products
Program/Value Stream Owner - Lean Six Sigma Black Belt – Business End to End
2011 to 2013
― Managed program resources, progress, completion timeframes, and budget while exceeding key
operational performance targets, with results that include:
o $6M + in revenue protection & savings
o 40% improvement in cycle times
― Delivered ongoing operational process analysis, mitigated “scope creep,” communicated program
status, and identified and resolved operational issues and constraints
― Created Customer-centric KPIs
Six Sigma Black Belt – Service Delivery
2008 to 2011
― Led Lean Six Sigma Projects for a 729-employee organization with a 55% improvement in operational
cycle times and achieved a savings of $4M +
― Led the Lean Six Sigma educational rollout within the Service Delivery organization
Technical Design Engineer
1999 to 2008
― Planned/coordinated Tech Support and Remote Access Services for corporate customers
― Trained staff and created solutions to improve productivity and yield seamless customer migrations
EDUCATION & AWARDS
MBA, Business (St. Leo University) • BA, Political Science & Government (University of South Florida)
Lean Six Sigma Master Black Belt Certification • Project Management Professional (PMP)
Business Process Improvement Award • Toastmasters Competent Communicator and Leadership
VOLUNTEER WORK
Kettering Membership Committee Chair
Kettering Sponsorship Committee
Mentoring
President, Nielsen Tampa Toastmasters
Nielsen WIN SE Leadership Committee
USF Corporate Mentor Program
Dress for Success
2022-present- - present
2017 - - - - 2018
