- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 29 years old
- Location:
- Bucaramanga, Santander, Colombia
- Experience:
- 4 years
Phone: (-
Email:-Address:
39 Street 24-43 Apt. 1003. Bucaramanga, Colombia.
ABOUT ME
Last semester Industrial engineering student with experience in implementing ICT strategies in
educational projects, coordinating work teams and managing activities. I have knowledge in the
use of office automation tools, human talent management and data analysis. I am a person with
adaptability, assertive communication and attention to detail.
EDUCATION
WORK EXPERIENCE
Universidad Industrial de Santander
Customer service agent
2015 - 2023
CashApp (English campaign)
Webhelp BPO
September 2022 - January 2023
Industrial Engineering
Colegio Liceo León de Greiff
2007 - 2012
High school
Processing orders and transactions.
Providing proactive customer outreach.
Handling customer complaints.
Collecting and analyzing customer feedback.
Administrative Assistant
COURSES
Introduction to the patent
cooperation treaty
WIPO World Intellectual Property
Organization, 2018
Human Talent Management
Instituto Politécnico de Colombia, 2017.
LANGUAGES
English
B2 Level High- intermediate
Spanish
Native
Academic Vice-rectory, Universidad Industrial de
Santander.
August 2018 - September 2022
Design of management plans and monitoring of
indicators.
coordination of work teams.
project management.
creation of budgets and inventories.
management of human talent.
activity logistics.
Researcher, Bussiness intern
CIMBIOS Investigation Group
Universidad Industrial de Santander.
March 2021 - September 2022
Design of a model for knowledge management
applied to projects.
Training of work teams in knowledge management
issues.
Construction and monitoring of indicators related
to knowledge management.
