Hey ! I'm Laura. I currently work as a Reporting/ Data Analyst in a BPO company. My daily responsibilities involve project development aimed at enhancing operations, using tools such as Excel, Google Sheets, Power BI, Salesforce, AppScript. In addition to my role as a Reporting Analyst, I have extensive experience in Customer Service within the BPO sector, as well as over six years of working in the Hospitality Industry. I have a genuine passion for creating reports and managing data effectively.