- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Bogotá, Bogotá, Colombia
- Experience:
- 2 years
LAURA VALENTINA
PULIDO DÍAZ
BUSINESS AND INTERNATIONAL
RELATIONS PROFESSIONAL
WORK EXPERIENCE
Professional Summary
Business and International Relations
Concentrix
professional
Bilingual Customer Service Agent (June 2023 – February
2024)
with
strong
skills
in
teamwork, adaptability, and problemsolving.
Experienced
in
customer
service, supply chain management, and
marketing. Highly motivated to learn
and
grow
in
dynamic
work
Handling inbound calls in English and Spanish.
Providing assistance regarding products and services.
Managing purchase orders and maintaining updated
customer information.
environments.
CONTACT INFORMATION
Cra 6#183-10, Bogotá, Colombia
Phone: -
Email:-
CERTIFICATION
E-Commerce (July 2021) –
Chamber of Commerce
Supply Chain Management
(Sep. 2022 - Sep. 2024) –
Chamber of Commerce
English Certification
(TOEFL IT - B2, Dec. 2022)
Intermediate proficiency in
Excel & Power BI.
Telperformance
Bilingual Customer Service Agent (May 2024 – Present)
Handling chat and email inquiries in English and Spanish.
Providing information about products and services.
Resolving customer issues effectively.
Managing refunds and charge disputes.
EDUCATION
La Salle University (2024)Bachelor's
Degree in Business and International
Relations
La Salle University (Currently
enrolled)Specialization in Marketing
Management (First Semester –
Graduation Modality)
María Inmaculada School (2019)High
School Diploma
