Laura Pilgrim

Laura Pilgrim #- Street NW     Edmonton, Alberta, T5W- Work Experience Stonebridge , Fort Mcmurray, Alberta Night Audit , Mar 2009 – May 2011 Greet, register, and assign rooms to guests of hotels or motels. Contact housekeeping or maintenance staff when guests report problems. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Compute bills, collect payments, and make change for guests. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, and entertainment. Plan, schedule and supervise the work of other employees. Data entry Assuring safety of guests   CS Financial, Fort Mcmurray , Alberta FCSR, May 2011 – Mar 2015 Determine customers' financial services needs and prepare proposals to sell services that address these needs. Contact prospective customers to present information and explain available services. Arrange for debt repayment or establish repayment schedules, based on customers' financial situations. Locate and monitor overdue accounts, using computers and a variety of automated systems. Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors. Receive payments and post amounts paid to customer accounts. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Underwriting Shift Scheduling Recruitment Conducted interviews with potential employees   Cashco Financial, Edmonton , Alberta Business Analyst - Project Management , Feb 2017 – Present Project Management Requirements Gathering Identifying Business Needs Develop New Processes Prepare process maps, requirements documents, spreadsheets,business cases and executive summaries for relevant stakeholders Create wireframes/mockups for existing and new software Facilitate meetings, workshops, presentations and interviews with stakeholders Meet tight deadlines Analytical Thinking Problem Solving Ongoing personal and professional development in business field (attending workshops, classes and studying of BABOK V2) for the purpose of completing Business Analyst Certificate Live the Core Values of organization on daily basis (Live the Golden Rule, Accountability, Honest Communication, Respecting the Vision, Embracing iCan)   Education Composite High School, Fort Mcmurray, Canada High School Diploma, Jun 2009   Additional Skills Compassionate Clerical Skills Administration Support Excellent communicator; both verbal and written Supervising teams of 5-10 people Fast Learner Regular use of all MS Office Applications (Visio, Excel, Word, PowerPoint) Great Interpersonal Skills Empathetic Multi-Tasker Punctual Reliable Bondable Honest Communicator Ability to work independently or in a group setting Respectful Positive Attitude Eager and willingness to learn Valid Class 5 Drivers License with own insured vehicle and clean drivers abstract