Picotto Laura
Translator & Interpreter
CONTACT -(-
EDUCATION
Spanish-English Translator
UMSA
2009 – 2013
Data Analyst
Coderhouse
2020 – 2021
EXPERIENCE
Translator & Interpreter
Baker & McKenzie
2012 – 2020
Spanish-English translations of legal documents, such as contracts, papers, bylaws, intellectual property agreements and judicial decisions.
Translate financial statements, auditor’s reports and invoices.
Simultaneous and liasion interpreting for meetings between law firm members and clients in BA.
IT Service Desk Quality Assurance Expert
Avaya
2017 – 2020
Monitoring and reporting of documentation, call & chat handling quality
Knowledge documents, Internal Communications and Process Improvement
Technical Support Tier 2
Accenture
2022
Triaging the tickets created by all different clients (to Tier 1 group).
Monitoring and updating of materials which make up for internal databases and resources used for the analysis and resolution of existing tickets is performed.
