Laura Ortega

LAURA ORTEGA VIRTUAL ASSISTANT | ADMINISTRATIVE OVERSIGHT | CUSTOMER SERVICE ABOUT ME PROFESSIONAL EXPERIENCE 24/10/1997 -- Castillo de Manzanares 2, Madrid I am a methodical and results-driven professional with expertise in social media management, email and calendar coordination, and customer service. With a robust legal background, I possess strong communication and organizational skills that enable me to efficiently adapt to a range of administrative tasks. I am committed to continuous learning and proficient in utilizing electronic tools. Administrative Manager M&G Market | October 2023 - February 2025 Social media and content administration. Email and calendar administration. Coordination of administrative responsibilities and customer service, both digitally and in person. Assistance in project planning and organization. Online and In-Person Sales Representative Clandestina | December 2022 - September 2023 Customer service, encompassing both online and in-store interactions. Product guidance and assistance throughout the acquisition process. Resolution of inquiries and issues pertaining to products and services. Manager and Administrative Director Pret-a-porter S.U.R.L. | June 2020 - November 2022 Overseeing the overall operations of the business and the performance of employees. Management of supply agreements with domestic and international vendors. Customer service and the resolution of complaints or dissatisfaction. Inventory and supply management. SCHOLARLY INFORMATION SKILLS LANGUAGES University of Havana Bachelor of Laws | 2020 Alliance Française of Cuba French Language and Cultural Studies | 2006 - 2017 Proficient management of Google Workspace (Docs, Sheets, Gmail). Overseeing extensive teams Social media administration and client relations. Castilian: Native. Proficiency in Notion, Canva, and graphic design software. Organization of agendas, emails, and calendars. English: French: Elevated standard. Intermediate level