Laura Natalia Perez

Laura Natalia Perez International Business 27 years old Bogota, Colombia Cel- Email:- Professional, with leadership skills, adaptation, teamwork oriented to achievement. Passionate about business, cultural exchange and continuous growth in the different aspects of life; with excellent skills in management and validation in supply processes, international trade processes, and academic training willing to contribute, grow and always learn. Work experience TRANSCOM. August 24th 2023 -now Bilingüe agent Execution and management of requests in the textile market for the United Kingdom and Poland, evaluating the different factors and cases in order to generate greater response and problem solving. NCC NEARSHORE Bilingual agent. March 2023 August 2023 Management and monitoring of tickets in the public area in North America, providing possible solutions and support to maintain excellent service. 24-7 INTOUCH Bilingual agent. September 2022-march 2023 Management of customer service, providing advice, and generatingsolutions for each of the consumer processes, focused on a campaign (booking.com) in which it specializes in customer service, executing processes worldwide for the reservation process payments, modifications and alternatives in the international tourism industry. Lean Solutions Group Logistics Coordinator January 2020- August 2022 Management of the process of forms belonging to customs for the USA for maritime transport, intervening in each of the phases and ensuring the prompt realization of the requirements so that the documentation arrives on time. according to dates and final landing. TELEPERFORMANCE COLOMBIA Bilingual agent March 2021- January 2022 Customer service management, providing advice, and generating solutions for vendors by the payment department with the customer (company) generating different possibilities for customers, obtaining greater accessibility in terms of processes guide and sale, additional internal processes. CULTURAL CARE Exchange program June 2019 - February 2021 Cultural exchange program in the United States, deep immersion in the culture and coexistence with native people throughout this process, obtaining English language skills, adaptation andflexibility to different environments, personal growth anddevelopment of communicative skills INTEXZONE PERMANENT FREE ZONE Operations analyst July 2018 - June 2019 Management of international and national trade processes, ImpoExpo processes for each of the free zone users, carrying out the process of documentary, physical review and through the official pages of the DIAN, SIGLO XXI and ZIZFRA at each entry and exit depending on the customs classification of each of the merchandise and/or provision of services. Database feeding off registered documentation, cargo inspections, Generation of internal reports according to state and customer requirements. Control and monitoring of requests for Destruction of goods according to the Franco regime and Procedures. TUSCANY SOUTH AMERICA LTD Purchasing Analyst April 2017 - May 2019 Management of purchases for consumption of drills and consumption of personnel in at least ten areas nationwide, contact, achievement, evaluation and negotiation with suppliers, Review and quotation of invoices, Price evaluation, Database management and feeding, reception and verification of raw materials. Estudios English as a second language Mount Diablo Adult Education Status: Completed Level: Advance low - California, United States Berkeley City College, Adult Education Status: Completed Level: Intermediate - California, United States Professional in International Business University Foundation of the Chamber of Commerce of Bogotá(Uniempresarial). Bogota, Colombia- Status: Professional DiDiploma in quality management system Business University Foundation of the Chamber of CommerceofBogota (Uniempresarial). Bogota, Colombia 2018 Status: Finished Bureau Veritas Internal Auditor Certificate in SGC Iso 9001:2015 Business University Foundation of the Chamber of CommerceofBogota (Uniempresarial). Bogota, Colombia 2018 Managed programs: SAP, Siglo XXI, Sizfra, Dian, Excel, World Office, DSG, Languages Spanish: Native English: Advanced Labor References Richard Hermosa Tuscany South America LTD (Bogota, Colombia) Supply Chain Manager Tel- Manuel Jimenez Intexzona Zona Franca Permanete (Bogota, Colombia) Operations Coordinator Tel - Angelica PrietoLogistics CoordinatorTel- Amanda Micheli. (Ca, USA) CulturalCareTel - Personal References Katherine Torres Administrative AssistantTel- Sandra Sastre Operations AnalystTel-