Laura Nalagan Salamatin

Laura N. Salamatin ************************************************************* 612-A Palawan Street, Pitogo Makati City 1213 (-- EXPERIENCES SKILLS Ubiquity Global Services, Bonifacio Global City, Taguig —E ​ nglish Representative- Tier II Record keeping August 2017 - PRESENT Encoding TradeCloud Metals - is an online communication tool for Non-Ferrous metals (Zn, Al, Ni, Cu, Scrap). It’s formed by former executives from Trafigura. The platform is designed to be used to communicate, negotiate contract and conclude business among producers, traders, consumer/end users in the physical commodity arena. As an English Representative we do Marketing calls to prospective users (Asia, Europe, globally) inviting them to try the platform for free at this stage. Attend to customer’s query thru email, call or chat depending on the medium the customer used. Our goal is to change the old fashioned way of doing business with the use of modern technology. We do the KYC for every company registering to the platform, and every individual who is to get access to the tool. We do Zoom demo on boarding and interested customers for them to see the many functionalities of our platform Customer Service (email Ubiquity Global Services, ​Bonifacio Global City — Eatnow/Menulog January 2016 - August 2017 Eatnow/Menulog are known online food ordering service in Australia, did multitasking for chat and email support, Inbound/Outbound agent. Assisted customers on following up on their orders, while at the same time serving as middleman between the restaurant and the customers who placed their orders online. Dealt with issue concerning third party delivery service provider, restaurants issue on updating their menu, etc… We’re serving both the restaurant owners and the customers. Light Networks, US Home based/Part time Job September 2015 - July 2016 Pre Sales Support Directly reporting to our Admin Assistant record daily sales updates from email received from clients, provide daily report to our bosses, submit sales report on a weekly basis, focusing on sales opportunities, closed contracts, keep update file on Box, Connectwise, Salesforce, etc.. sent quotation to our clients and follow up on email for pending sales, and other activities under Pre Sales Ubiquity Global Services, ​Bonifacio Global City —​Bancorp January 2015 - December 2015 “Bancorp” is a virtual bank that handles multiple prepaid card Marketing/ Chat support) AWARDS TOP Awardee (Toast to Outstanding Performance) Best In CSAT Sales Top Agent Outstanding Performance Award for Helpdesk - DTAG Perfect Attendance Perfect Adherence Q.A Champion LANGUAGES English programs, including Health Savings Account (HSA) in the US. As Tier II Agent assists customers who are calling in regarding their transactions, for example Direct Deposit (from Payroll, IRS, Social Sec.) other prepaid card concerns such as disputed transaction, reimbursement, etc. Customer Contact Channels (C3), ​Bonifacio Global City —​Dollar & thrifty Automotive Group/ Helpdesk March 2012 - December 2015 As a part of the Support Desk, received escalated calls from the Reservation/CCM Department, called locations (including MOD, counter agent) to resolve issues on rental cars that required immediate action/ resolution. Alorica Pacific Rim (formerly ACS), M ​ alugay St. Makati City​ — ​ Dollar & Thrifty Automotive Group - ​CSR - Sales Team May 2007 - March 2012 As CSR/ Sales Dept. received calls from countries all over the world for car rentals. Responsible in producing sales and is required to meet the monthly sales conversion, while maintaining or meeting the other matrix. - Part time jobs Insurance agent (St. Peter Life Plans, Incorporated), private tutor for Elementary. and High School students in our locality(Balian, Pangil, Laguna), do direct selling for Avon, Tupperware, etc.. and real estate agent(freelance). Anjoseli Direct Sales /Mandaluyong City, Philippines Associate Director “Anjoseli “, is an affiliate of Peak Marketing, which main business involves the direct selling of quality products that create fashion statements, taste and style (i.e. fashion accessories, garments etc ). As an Associate Director I served as a link between the company and the networkers/downlines. My responsibilities include planning, conducting outreach sponsorship seminars and even organizing regular meetings outside the city 1996 – 1998 Domestic Helper Ms. Chang Eileen Taipei. Taiwan Republic of China *1997 -1998 (Part Time / Sunday’s Work) Forever Living Product, Taipei, Taiwan and Herbalife International, Taipei, Taiwan, ROC Both are MLM/Networking companies, engaged in the distribution of health and beauty care products made from herbs. Accountable to my Russian upline/manager in sponsoring additional distributors/ dealers. Conducted Product Demo and Business Orientation Seminars/ Meetings. 1994 – 1996 Domestic Helper Chang, Yu Fang Taipei, Taiwan ROC 1990 – 1992 Domestic Helper Yang, Cho-chi Mei Taipei, Taiwan 1988 – 1990 College Instructress Eastern Laguna Collages (ELC) Assigned to the Commerce Department, - handled subjects in English , Management , Office Procedures 1987 – 1988 ANALABS (Analytical Laboratories, Philippines) Zuellig Pharma, Malugay St. Makati City, Philippines Personal Secretary / Anthony James Estell Manager EDUCATION Polytechnic University of the Philippines, Sta. Mesa Manila— Bachelor in Business Management, Marketing Major Polytechnic June June 1983 - March 1987