Laura Munoz

Laura Susana Muñoz Diéguez Freelance Virtual Assistant, Writer and Social Media Manager GT Phone: - LinkedIn: https://www.linkedin.com/in/laura-dieguez-064752ab/ Email:-Skype: allyceserena With 4+ years of experience, I’m a virtual assistant seeking to help people grow and make email, data entry and scheduling easier. Improve logistics and communication to make sure the daily work goes smoothly. Detail-oriented, results-drive and customer service enthusiast. WORK EXPERIENCE Nov. 2019 – present Freelance Social Media Manager / Lumation Services Inc. Copywriter / Lumation Services Inc. English to Spanish Translations / Arrivedo Travel Blog Apr. 2018 – Nov. 2019 Business Support Specialist / Virtual Assistant Nearshore and Delivery Management Department Xerox Guatemala, S.A / HCL Guatemala Apr. 2016 – Apr. 2018 Business Analyst / Account Operations Manager Nearshore Management Department Xerox Guatemala, S.A Jul. 2015 – Apr. 2016 Remote Systems Analyst / Technical Support Delivery Department Xerox Guatemala, S.A Nov. 2013 – Jul. 2015 Customer Service / Technical Helpdesk Agent MSM (Data Migration, Synchronization and Mail Support) Department – Google Inc. Telus International Mar. 2013 – Nov. 2013 Customer Service / Customer Service Agent Customer Service Department - Fitbit Transactel S.A. – Renamed Telus International Nov. 2011 – May 2012 Customer Service / Customer Service Agent Tracking Department - UPS ACS-Xerox Inc. Mar. 2011 – Oct. 2011 Customer Service / Customer Service Agent Customer Care Department - TWC 24/7 Customer Oct. 2010 – Nov. 2010 Assistant Customer Service Department DHL, S.A. Aug. 2010 – Oct. 2010 Assistant I.T. Department J.I. Cohen EDUCATION 2011 – 2014 Systems Engineering Galileo University 2008 - 2010 Computer’s Bachelor (Programmer) Lehnsen School HARD SKILLS Management Skills: Email Systems, File-Sharing Systems, Database Management, Data Entry, Coordinating Conference Calls, Proofreading documents and contracts sent to customer, and Ad-hoc Project Assistance. Languages: Spanish – Native Language and English – Near Native Strengths: Communication, Determined, Adaptable, Open to Feedback, Computer Skills, People Management, Organization. HOBBIES Listening to Music, Capturing Moments, Yoga and Cardio, Exploring Countries or Cities, Good Book and Tea