Laura Lusignolo

Laura Lusignolo Compassionate Customer Care Specialist & Legal Assistant Dublin, Ohio 43016 Phone: - E-Mail:- EXPERIENCE SKILLS Petsmart PetsHotel — Pet Care Specialist & Team Leader Advanced computer skills with the ability to easily learn new software packages - ■ Front desk reception - Assisting clients and answering calls ■ Training and directing new staff on company procedures, managing and providing guidance to staff ________________________ Proficiency in Microsoft Office & Outlook ________________________ ■ Conflict and problem resolution with clients, staff and unexpected issues Good communication both written & oral. ■ Developed meaningful relationships with clients, providing satisfactory customer service and support Accuracy & Attention to Detail ■ Planning & Organizing upcoming shifts/events Target — Early Flow Team Member 2015 ■ Unloading shipments and stocking shelves before customer arrival, repackaging overflow stock MBDPS, LLC — Law Firm Receptionist & Litigation Paralegal 2019 - 2021 1. Assisted clients in-person and answered an average of 15 to 20 calls an hour. Interacted with clients, insurance adjusters, medical providers, and opposing attorneys. 2. Review and manage incoming faxes & mail from clients, medical providers, opposing counsel, insurance companies, and debt collectors. 3. Drafted complaints, subpoenas, motions, pleadings, discovery, and responses to file with the court. 4. Prepared exhibits & litigation binders, managed physical & electronic files of clients/cases. 5. Reviewed and finalized medical records to be submitted as evidence and exhibits in court. EDUCATION Worthington Kilbourne High School 2006 - 2009 (No Diploma) Computer courses; typing, Microsoft Office, and webpage design. ________________________ ________________________ Customer Relationship Management ________________________ Time Management Skills ________________________ Training & Development of Team ________________________ Leadership & Team Management EXTRACURRICULAR Venturing Crew 332 Co-Ed Boy Scouts of America 2005 - 2013 Interpersonal Skills - Communication, listening, conflict resolution ________________________ Worked on community improvement projects ________________________ Basic First Aid and Emergency Response ________________________ Project Management - Planning, organizing, and executing