Laura Jakelin Parolin Gomez

Laura Parolin Anzoátegui, Lechería, Municipio Diego Bautista Urbaneja, Avenida Principal de Lechería, Edif. Aventura Plaza, Torre B, Piso 9, Apt B9-4| - |- Objective To develop my training and experience in a company that offers prospects and career advancement. Educación HIGH SCHOOL DIPLOMA | 21 DE MAYO DEL 2011 | COLEGIO INTERNACIONAL PUERTO LA CRUZ · General area of study: Bachelor's degree · Nro. I-316750 BACHILLER | 31 DE JULIO 2020 | UNIDAD EDUCATIVA ADULTO CONGRESO DE ANGOSTURA · General area of study: Bachelor's degree · Nro. 31058 Aptitudes and Skills ADMINISTRATION · I have a wide experience in the administrative field since I have been able to learn alongside of my veteran peers in the field and I have constantly been able to work hand in hand with my coworkers in different branches of the companies I have worked in. Now in the position of being a team leader and supervisor, I have been able to lead a team and be able to provide better guidance and successful training to be able to provide efficient and motivated staff to my current clients. DIGITAL KNOWLEDGE · In my years of virtual and on-site work I have an advanced knowledge of calling platforms, and intermediate level of knowledge of editing applications, customer relationship management tools, basic technical troubleshooting on Windows computers and intermediate-advanced knowledge of Gsuite and Microsoft office tools. I have worked with several calling platforms such as Grasshoper, Skype, Bria, Zoiper, 8x8, Mojo, Follow Up Boss, and Gvoice, aiding myself of course with vpn systems such as Windscribe, HMA, and Nord. SALES · On several occasions, I have been able to manage negotiation situations related to the company and I have even handled sales of real estate that the company manages, managing to create a fluid and attractive communication for customers, generating confidence and responsibility in the companies I have represented. COMMUNICATION · I can communicate easily in English and Spanish, with grammatical and oral fluency, and I have basic knowledge of French. LEADERSHIP · I got to earn the position of vice-president in my residential complex AVENTURA PLAZA, captain of the women's soccer team at the COLEGIO INTERNACIONAL PUERTO LA CRUZ in high school, and I was captain of the volleyball team at the UNIVERSIDAD JOSE ANTONIO PAEZ. I have been a staff supervisor in several call campaigns and even a trainer. Experience CAMPAIGN MANAGER | INSURAPRO ADVISORS | 14/02/2023- CURRENT · My position consists of training and supervising the current telesales team for the company and providing a monthly report about the team’s regular activities and progress. SUPERVISOR | ELIZABETH COSTA | 21/04/2023- CURRENT · My position consists of following up with the social media team assigned to the client, and writing monthly reports of their regular activities. CUSTOMER SERVICE REPRESENTATIVE | AUTOCOM AUTOMOTIVE RETAIL CSI SUPPORT | 25/10/2022 - 02/12/2024 · My position consisted of following up via phone call with clients that had recently had service at the different dealerships such as Honda, Mercedes-Benz, Ford, Jeep, among many others, and fill up a brief on-call survey about their experience and if need be take notes of any mishap or issues during the service and provide them with a call back from the required department and a note provided to management about the issue. SUPERVISOR | WENDY ORTEGA CORPORATION |08/02/2022-26/10/2023 · My position consisted of supervising the staff for the Property Management team assigned to assist the real estate agent, Wendy Ortega in her day to day activities for the properties she managed in Florida. INSIDE SALES REPRESENTATIVE | POWERHOUSE MORTGAGE | 25/10/2021-30/07/2022 · My position consisted of arranging appointments for real estate agents and loan officers with potential clients in the state of California, USA. Immediate response to text messages and email requests through the platforms commonly used by the real estate agents themselves. CEO | ROYALTY ASSISTANCE | 10/02/2021- CURRENT · My position consists of staff supervision, coaching and training of employees regarding the tasks to be performed as requested by the client, and client follow-up with monthly reports. TELEMARKETER | VERSATEL | 11/04/2021-13/04/2021 · My job description consisted of cold calling people all over the United States, offering them assistance with their state health insurance plan (Medicare) and transferring the calls live to a Medicare insurance agent. TELEMARKETER | ADT | 10/06/2020-04/01/2021 · My position consisted of being a cold call agent to promote appointments with security system, alarm and camera installation technicians in various counties in Florida, USA. ASISTENTE VIRTUAL| T&D ASSISTANTS | 05/01/2019-02/12/2019 · My position consisted of managing the daily schedule of two real estate agents in Florida, United States, of the CASPI TEAM real estate team, following up on the real estate agents that were under their charge and verifying that they were doing the real estate showings and modifying work contracts. ASISTENTE DE INGENIERO | LIFEPROYECT | 15/10/2017-20/07/2018 · My duties consisted of drafting and updating real estate budgets using the company's online platforms, Word and Excel. Handling of invoices for the purchase of building materials and advertisements related to the company. Assisting the engineer on site in supervision of personnel and dispatching on delivery days of work material. ASISTENTE DE INGENIERO | MAQUINARIAS Y SERVICIOS LAURA | 11/04/2014-07/10/2014 · My position consisted of managing an Excel program to account for site materials, supervising employees in the field under the instruction of the site engineer, managing quotations and distributing site safety materials. ASISTENTE DE COMPRAS | MENSERCA | 16/04/2012 – 13/07/2012 · My responsibilities consisted of providing quotations, organizing the company's invoices, working as a team with human resources, dealing directly with the company's suppliers and dealing directly with the employees for the dispatch of security material.