LAURA SOFIA CRUZ-|-
EDUCATION
UNIVERSIDAD TECNOLOGICA CENTROAMERICANA (UNITEC), San Pedro Sula, Honduras
Bachelor of Science, October 2019
Major: Civil Engineering
WORK EXPERIENCE
Carolina Cross Connection
San Pedro Sula, Honduras
Summer Camp Coordinator and Director
summers-
● Planned and prepared a long-lasting experience for 25+ campers from North Carolina
● Organized activities including projects in children’s homes, camp games and worship
● Handled finances and stocked supplies for projects
● Coordinated available projects with children’s home directors to supply their needs/wants
● Used conflict resolution techniques with fellow staff members
Constructora Fortaleza
San Pedro Sula, Honduras
Engineering Technical Field Assistant
Aug 2016 - May 2017
● Provided preventive and corrective security measures for workers
● Supervised ongoing projects and conducted client tours for possible projects
● Requested materials for projects and ensured they were utilized properly
● Handled field office work for field engineer
Convergys Honduras
San Pedro Sula, Honduras
Customer Service Agent Team Manager
Aug 2013 - Jan 2015
● Managed and mentored 15+ agents
● Coordinated administrative tasks including coaching and payroll
● Managed high level operational information in the call center industry
RELEVANT COURSES
Environmental Engineering
● Researched the effects of inappropriate disposal of wastes and excessive deforestation
● Developed a plan on how to complete projects without heavy impact on our surroundings
RELEVANT SKILLS
● Leadership: Drive to lead by example and alongside fellow workers by having a clear vision of
short and long term goals
● People Skills: Ability to engage with others and find common interests
● Conflict Resolution: Experience on resolving problems between fellow team members and
other individuals
● Organization: Ability to organize spaces, make action plans and improve work environment
● Languages: Native Spanish speaker from Honduras and fluent English speaker
