Laura Carpenter

Laura Carpenter 803 N. Drew- Objective College graduate recently obtained a Human Services Certificate and returning to obtain an Associate's Degree in Criminal Justice is seeking a position that offers an opportunity for stability, professional growth, and advancement in the Human Services or Criminal Justice field. SKILLS AND QUALIFICATIONS Extensive Use of WICS Use of Peoplesoft Programs Basic Knowledge of COMPAS Upload Documents to Locator Upload Photos to Locator Expert at Utilizing CCAP Knowledge of Criminal Law Familiar with Local Attorneys Dedicated to Work ­­Proficient Data Entry Familiar with all Microsoft Programs ­Resourceful Problem Solving Strong Relationship Building Skills ­Superior Customer Service/Support Outstanding Knowledge of Area Resources ­­Notary Public Completed Emerging Leader/Management Training Program ­Office/Site Management ­Well Organized Ability to Take Initiative ­­Well Rounded at Compliance Research Familiar with Peachtree Accounting Software ­Excellent and Effective Written and Verbal Communication Attentive to Details ­Successful Leader and Equally Effective Member of a Team Practices Strict Confidentiality ­ EDUCATION Rasmussen College Appleton, WI June 2016 ­Certificate in Human Services ​ ­Key Courses: Cultural Diversity, Organization and Leadership, Counseling Clients, General Psychology, Abnormal Psychology, Community Psychology, Intro to Human Services, Case Management, and Intro Strategies to Crisis Intervention­ Rasmussen College Green Bay, WI Anticipated Graduation Date December 2021 ­Associates Degree in Criminal Justice ​ ­Key Courses: Intro to Criminal Justice, Ethics Around the Globe, Juvenile Justice, Computer Applications and Business Concepts, Applied Criminal Procedures, Algebra, Intro to Critical Thinking, Intro to Sociology, Field Communications in Criminal Justice, Locating and Evaluating Info, Policing in America, Intro to Corrections, Drugs and Crime, Intro to Criminal Law, Practical Psychology for the Criminal Justice Professional, English Composition, Domestic Violence, Intro to Communications, and Contemporary Issues in Criminal Justice Capstone. RELEVANT COURSEWORK ​ ­­Community Psychology ​ ­Cultural Diversity in Human Services ​ ­­Abnormal Psychology ​ ­Organization and Leadership in Human Services ​ ­­Strategies to Crisis Intervention ​ ­Counseling Clients ​ Ethics Around the Globe ​ Intro to Criminal Justice ​ Field Communications in Criminal Justice ​ Policing in America ​ Intro to Corrections ​ Intro to Criminal Law ­ EXPERIENCE Wisconsin Department of Corrections-Probation and Parole Appleton, WI June 2018-February 2020 Office Operations Associate Complete intakes from court at window. Assist agents with obtaining court documents, record checks, and recording fee books. Answer phones, and triage walk-ins. Disburse mail, track outgoing transfers. Process payments for supervision fees or restitution. Upload photos, and documents to Locator. Use WICS, COMPAS, and other data sources to locate information for agents. Track incoming and outgoing cases received by email’s or electronic documents. Total mileage logs from state vehicles and send to appropriate people. Process eJOC’s from Court and email boxes. Winnebago County Human Services Oshkosh, WI August 2016-June 2018 Juvenile Intake Support Specialist Enter referral data into various computer software for Intake Workers. Back up for full time Support Specialist. Answer phones and direct calls to appropriate extension. Scan documents for all Human Services workers to access. Type documents for court, juveniles, and their parents. Ricoh USA  Appleton, WISeptember 2014-August 2016 Site Manager Manage two sites for Ricoh Services, preform mailroom services in accordance to customer's needs. Assist Integrated Account Manager with monthly billing. Provide support for over two-hundred document imagining machines. BriMark Builders, LLC  Neenah, WIOctober 2012-June 2014 Office Manager Managed construction office of 14 employees Became a notary public Registered the company in necessary states, Assisted Project Managers, and Vice President of Construction, and any other duties as given to me.