LAURA AWUOR
VIRTUAL ASSISTANT
CONTACT
--Working Remotely
LinkedIn
Portfolio
EDUCATION-
KENYATTA UNIVERSITY
BA- Education, English & Literature-
MARYHILL HIGHSCHOOL
Highschool Certificate
GPA: 3.3
SKILLS
Administrative assistance
Adaptability and Time management
Content creation and Management
Critical thinking
Customer service
Effective Communication
Problem Solving
Project Management
Team collaboration
Technology Proficiency
LANGUAGES
English: Fluent
Spanish: Intermediate
CORE-VALUES
My core principles are Creating
value and maintaining a Can-do
Attitude always.
PROFILE SUMMARY
Experience in high-level executive support and administrative
assistance
Thrive in managing schedules, travel arrangements, calendar and
email management, conducting online research and business
communications.
Proficient in Microsoft Office and Google Suite, Project
Management tools, and Video conferencing platforms.
WORK EXPERIENCE
OnQ Global Remote Company
Radiology Billing Customer Support
2024 JAN -2025 APRIL
Answering Patient Inquiries: This involves responding to over 50
phone calls and emails daily from patients in the USA regarding
their radiology bills. I explain charges, clarify insurance benefits,
provide payment options, and help them understand their
statements with HIPAA Compliance. This has helped increase
company revenue by 50%
Investigating Billing Discrepancies: Investigating billing
discrepancies, and 95% de-escalating supervisor requests often by
reviewing patient accounts, medical records, and insurance
explanations of benefits (EOBs), and then working to resolve the
issue.
Assisting with Insurance Issues: Help patients understand their
insurance coverage, explain why certain services weren't covered,
and sometimes act as a liaison between the patient and their
insurance company to resolve claims issues.
Rockside Academy
Middle and Highschool Teacher
2023 JAN - 2023 DEC
Planning and teaching lessons across various subjects. This
included using various teaching methods, managing classroom
activities, and adapting instruction to meet the diverse needs of
students while fostering a respectful atmosphere.
Assessing Student Learning: Regularly assess student
understanding through quizzes, tests, projects, homework, and
observations, then use this data to provide feedback to students,
track progress, and adjust my teaching strategies.
Communicating with Stakeholders
2022 SEP -2022 DEC
Complast Solutions
Executive Assistant to Capital Resource Manager
Facilitated seamless communication between the executive and
various officials, ensuring effective collaboration
Monitored and prioritized 50+ emails per week.
Planned and executed work trips, by researching and booking
cost-effective flights, achieving a 20% savings on travel expenses
