Objective:
To apply my extensive administrative expertise and proven proficiency in providing high-level executive support in a dynamic, fast-paced environment. Eager to contribute my strong organizational and communication skills to fulfill a multifaceted role that requires handling highly confidential information, supporting high-level contacts, and facilitating executive-level meetings and events, thus contributing to the continued success and growth of your business.
Professional Experience
certifications & Supplier diversity manager | Ideal electrical supply corporation (Contractor) - NOV 2021- CURRENT
Strategically led the certification process, securing Minority-Owned, Woman-Owned, and Service-Disabled Veteran-Owned Small Business (SDVOSB) certifications on city, state, and federal levels, expanding business growth opportunities.
Conducted meticulous research and maintained a flawless 100% certification approval rate, enhancing bid success by aligning with industry standards.
Developed and presented detailed reports on certification activities, fostering unified standards across departments.
OWNER | J WORK BASKETBALL, LLC - JAN 2017 – CURRENT
Developed and implemented business strategies aligned with organizational goals, fostering revenue growth and customer base expansion.
Cultivated key relationships with stakeholders and managed resources to drive business objectives.
Conducted market analysis to identify growth opportunities, implemented effective sales and marketing strategies.
Associate Trainer/Analyst, FAA Acquisition and Business Services Program Office | JMA Solutions, LLC - Apr 2015 to Sep 2015
Orchestrated comprehensive training programs for the FAA Acquisition and Business Services Program Office, ensuring meticulous setup and facilitation.
Managed end-to-end planning, encompassing the procurement of essential training materials, and actively participated in Course Briefings with the Program Management Office (PMO).
Collaborated in the preparation of the monthly report used for invoicing and meticulously tracked training session statuses, implementing necessary adjustments for future sessions.
Federal Aviation Association, AIMM Program Office, Administrative Support | JMA Solutions, LLC - Nov 2014 – Apr 2015
Orchestrated logistics for the AIMM Program Office by coordinating conference rooms and meeting facilities, ensuring seamless meeting arrangements, and enhancing overall efficiency.
Participated in meetings, debriefings, and workshops, contributing to program initiatives, including those requiring travel.
Managed calendars and meticulously maintained meeting minutes, action items, and correspondence, utilizing FAA Branding tools for efficient drafting and routing.
Proficiently developed Microsoft Office materials for Program Management Review (PMR) meetings and other sessions.
Managed travel planning, including GovTrip review, approvals from Contracting Officers, ensuring seamless travel arrangements.
Led the compilation of monthly reports for office presentations and invoicing, demonstrating familiarity with SharePoint and acting as a KSN Administrator.
Program Manager Coordinator | JMA Solutions, LLC - May 2013 – Jan 2016
Oversaw executive calendar management and collaborated with Directors and Program Managers to ensure streamlined operations, fostering company-wide coordination.
Supported the company's audit and re-certification process, including data compilation, serving as a primary liaison for auditors during the CEO's absence.
Managed internal conference room scheduling, facilitating smooth engagements between the organization and governmental entities.
Spearheaded monthly contract updates, resulting in the creation and distribution of invoices and reports for payment processing.
Orchestrated and managed three significant company events, demonstrating budget maintenance and event planning expertise.
Successfully contributed to the recruitment process for government contract positions, displaying a full life cycle recruiting skill set.
Played a pivotal role in data compilation and analysis for proposal submissions, resulting in successful bids with government entities.
Consumer Advocate | LivingSocial - May 2012 – Apr 2013
Managed high inbound call volumes, managing diverse client issues, and efficiently resolving on average ninety-five phone and email cases daily, through Salesforce ticketing system.
Effectively troubleshooted customer account, order, and billing issues, displaying creative problem-solving techniques while maintaining alignment with company values.
Leveraged analytical skills to proactively address service issues and ensure customer satisfaction and retention.
Provided pivotal customer support for the best-selling daily deal, significantly contributing to its success, and resulting in a revenue net of 7.5 million during the tenure.
Education
Purdue Global University
Major: Cybersecurity with concentration in Cloud Computing
SEPT 2022 – Current
Relevant Skills
Cyber Threat Intelligence Analysis, Security Event Correlation, Traffic Analysis of Communication Networks, Security+, Python Programming, Microsoft Azure, Network Fundamentals, Network Security, Virtual Machines, Linux, Identifying Vulnerabilities, Analysis of System Logs, Troubleshooting, Wireless Data Transmission Techniques, Social Engineering, Designing and Implementing Network Infrastructures in Azure, Cloud Technologies
Virginia Commonwealth University
Major: Psychology
2004 - 2009
Key Skills & Competencies:
Information Management, Reading, Attention to Detail, Security Management Information Systems, Compliance, Integrity/Honesty, Interpersonal Skills, Computer Skills, Leadership, Configuration, Management, Teaching Others, Memory, Decision Making, Oral Communication, Writing, Flexibility, Planning and Evaluating, Problem Solving, Information Assurance, Stress Tolerance, Computer, Network Defense, Technical Competence, Customer Service, Operating Systems, Information Systems Security Certification, Communications Security, Resilience, Learning, Creative Thinking, Teamwork
References available upon request.
