Lau Salvador

I am a positive person with excellent communication skills. In addition to this, I am a fast learner and very meticulous which is demonstrated in the quality of my work.  I have worked in different BPO's and contact centers taking back to back inbound customer calls. I answered general inquiries, paid bills for the customer, and helped customers with arrangement of investments, among other duties. I worked with different companies like Dish Network, Sprint, Microsoft, AT&T, Bell Canada, and Dell USA. I handled sales and customer service for a Telecom companies, Credit Cards, Cable TV Providers and E-commerce businesses over the years. 

I have worked in customer service/administration with accounts payable and accounts receivable. Working with the customer to ensure that invoices are paid on time and correctly, researching why payments are late, contacting customers who are in default and making payment arrangements. Also required was data entry with an extremely high attention to detail, and speed.  I have also worked as customer service agent in an e-commerce business (online shop). Taking customer orders, arranging for order delivery, coordinating with their suppliers. Taking customer complaints, which included incorrect orders, missing items, equipment malfunction and also arranging for equipment service/replacement. General product inquiry, service related concerns, handling bank disputes and processing refunds.

I have managerial experience as well. Staff scheduling and supervision, payroll, preparation of weekly sales reports and tracking, generating weekly operating reports and performing cost analysis, bank deposits, inventory control, and maintaining customer accounts.

Finally, I have excellent knowledge of Microsoft Office (specifically Excel, Outlook and Word), various online email platforms, and online platforms (google sheet, drive).  

Working in Upwork for more than 6 years now, I have gained new experiences. I have provided online live chat support, email and phone support. I did admin various task. I worked as virtual assistant. Some online platforms that I have used:

• Email Customer Support: Zendesk, Freshdesk, Helpscout, Zoho, Reply Manager - Chat Support: Olark, Livezilla, Freshdesk, Zopim, Clickdesk, Livechat and others - Managing Social Media platforms: Pinterest, Facebook, Instagram, Polyvore - Lead Generation: Pitchbox - T-shirt launching via Teespring and other shirt platforms

-Dropified, Oberlo, Dsers, Aliexpress

-Amazon Seller Central, eBay, Rakuten

• Managing Wordpress Content, Shopify, Business Catalyst, Magento, Trello, Asana, Basecamp, Hootsuite, Sprout Social and similar software.

 -Shipping: Shipstation 

I am hardworking, committed and honest in my working. The ability that gives me competitive advantage is my time management that is to say completion of work within the agreed time without sacrificing the quality of work. I have been trained for personality development, customer relations services and leadership skills, I am driven, confident, pro active, trainable and eager to learn. Also, my knowledge and effort plus your support could make a significant contribution to the continued success of your business.