Latreshia

Latreshia Clark Career seeking Stone Mountain, GA 30083-- Professional Summary I have experience in all types of fields. Caregiver, customer service, manufacturing, at home and hair stylist. My dream is just to help others I am good At what ever i do because I take work serious. My passion is to work in a doctors office or something In the medical field. Until I further my education I just want I job I can grow and last at. I am also a Medical Assistant graduate at UEI. Looking for a job in any field. Authorized to work in the US for any employer Work Experience Customer Service Representative Assurant-Duluth, GA September 2024 to March 2025 • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction • Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution • Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information • Built rapport with customers through active listening, empathy, and personalized interactions • Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions • Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online • Maintained detailed records of all customer interactions in CRM system for future reference and analysis • Identified opportunities for process improvement based on common customer inquiries or pain points • Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends • Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained • Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings Factory Worker Marathon Staffing-Lithonia, GA January 2024 to April 2024 Working on machine putting locks on bands. And other variety of jobs on the production floor. • Operated machinery and equipment in a fast-paced factory environment • • • • • • • • • Assembled products according to specifications, ensuring quality standards were met Performed routine maintenance on machines to ensure optimal performance and minimize downtime Maintained a clean and organized work area, following safety protocols at all times Collaborated with team members to meet production goals and deadlines Inspected finished products for defects or imperfections, making necessary adjustments as needed Followed standard operating procedures (SOPs) to ensure consistent product quality Assisted in inventory management by accurately counting and recording stock levels Packaged finished goods efficiently and securely for shipment or storage Trained new employees on machine operation, safety procedures, and company policies • Identified opportunities for process improvement, suggesting ideas to enhance efficiency or reduce waste Direct Support Professional CSB Dekalb County-Decatur, GA October 2023 to January 2024 Working with Disability individuals. Helping them with everyday task and making sure they keep up with there goals. And making sure there daily task are met. Also Transport clients to nessessery appointments and daily activities. • Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life • Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation • Administered medications according to prescribed schedules and documented any changes or reactions observed • Implemented individualized care plans based on clients' specific needs and goals • Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores • Promoted socialization by organizing recreational activities and outings for clients to engage in the community • Maintained accurate records of client progress, behaviors, incidents, and medical information • Collaborated with a multidisciplinary team including doctors, therapists, and case managers to ensure comprehensive care for clients • Responded promptly to emergencies or crisis situations following established protocols • Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose • Developed positive relationships with clients through active listening, empathy, and effective communication DSP (Direct Support Professional) A better life-Decatur, GA October 2022 to May 2023 I take autistic individuals into the community and teach them everyday task to make there life easier and making there life easier day to day. We have lessons on hygiene, how to dress, arts and crafts movies and more…. Medical Assistant Externship Vitalinfuse therapy-Stone Mountain, GA January 2023 to April 2023 I took vitals and did front of office reception and check in patients. I also did vitals and injections and medication info for patient into a system…. Customer Service Representative Sykes Enterprises, Incorporated-Morristown, TN September 2021 to March 2022 I worked for Cigna insurance. Quoting Benefits and work on claims. Customer Service Representative The Home Depot-Decatur, GA February 2021 to April 2021 Worked in customer service helping customer with returns, purchases, and online ordering moved to Tennessee Machine Operator Plaid Enterprises-Decatur, GA March 2017 to January 2020 Worked for Cigna insurance for Sitel. I quoted benefits and worked on claims. I did 10 weeks Of training then I had a family emergency and relocated to Georgia. Sanitation Worker Sentry Foods-Tucker, GA March 2015 to October 2016 Clean and stock product. Make sure factory is clean… I also had to do inventory and help on production line.. Customer Service Representative GC Services-Knoxville, TN May 2013 to December 2014 Worked for capital one auto finance. Customer service Factory Worker Factory’s-Morristown, TN March 2012 to 2014 Various companies working as a production worker Education MedicL Assistance school in Healthcare Administration UEI College-Stone Mountain, GA March 2022 to Present Some college in General Studies Georgia Perimeter College-Clarkston, GA August 2008 to February 2009 Skills • DNS • Machining • Manufacturing • LAN • Microsoft Windows (3 years) • Technical Support • Medical terminology • Fair Housing regulations • Warehouse Experience • Computer Networking • Active Directory • Customer service • Packaging • Assembly • VMWare • Computer skills • Customer support (2 years) • Microsoft Windows Server • Operating Systems Certifications and Licenses BLS Certification CPR Certification Driver's License September 2018 to September 2026 Certified Medication Technician ACLS Certification