Latoya Davey

 LATOYA DAVEY - - United States of America Extensive experience in front desk operations, security management, culinary arts, caregiving and retail. proven ability to provide exceptional customer service and handle multiple tasks simultaneously in a fast-paced environment, skilled in managing administrative duties and maintaining records, excellent communication and interpersonal skills with a friendly and approachable demeanor, proficient in various software applications. PROFESSIONAL EXPERIENCE Resident Care Specialist Water Crest Senior Living Dec 2023- Present I am responsible for providing sensitive and professional day-to-day care to residents, ensuring compliance with regulations. Essential job functions include assisting with personal care and daily activities, housekeeping, participating in programs, responding to emergency calls, and maintaining infection control practices. Guest Service Representative Beyond Blue Vacations Nov 2023 to March 2024 Check Ring Central for any voicemails and call the guests or potential guests back. Check emails for guest issues and inquiries and respond accordingly. Create maintenance work orders and keep the property manager informed. Process mail and manage golf cart security deposits. Answer calls courteously and promptly. Handle guest and owner reservations, payment processing, and reservation agreements. Stay updated on guest communication and contract signatures. Manage licenses & insurance from incoming guests. Contact guests before their arrival and provide necessary information to security. Post new codes and update property information in the system. Keep rental rates, photos, and property information up to date. Learn about our properties and their neighborhoods. Keep track of new units and communicate with HOA managers. Coordinate with housekeeping and maintenance for guest needs and property upkeep. Front Desk/ Night Audit By The Sea Resorts Apr 2019 – March 2024 As a front desk associate, my responsibilities include greeting and checking in guests, providing information about the hotel and local attractions, handling guest inquiries and complaints, managing reservations, processing payments, coordinating with other departments, maintaining a clean front desk area, and assisting with administrative tasks. I always adhere to hotel policies and procedures, ensuring guest satisfaction and safety. Associate Winn Dixie May 2022-April 2023 Collaborating with team members to achieve store goals and also adhering to security protocols and procedures. Using the date check pro software to check for expired items, do markdowns, and update inventory. Making and printing labels for shelf items. Room Service, Server, Dining Room Team Lead Holiday Inn Resort May 2019 - Jun 2021 Taking and accurately recording food and beverage orders from guests in their rooms. Ensuring orders are prepared and presented according to standards and guest preferences. Delivering orders promptly and addressing any guest concerns. Handling transactions and recording charges for room service orders. Welcoming guests, escorting them to tables, and taking orders. Overseeing dining room staff and providing guidance. Training new staff and promoting a positive work environment. Coordinating with the kitchen and other departments for smooth operations. Monitoring food and beverage quality and addressing any issues. Line Cook HSS Staffing LLC -Surfing Deer Aug 2017 - Feb 2019 Prep and cook food according to standardized recipes and portion sizes. Assist with ingredient prep and measuring. Operate and maintain kitchen equipment. Ensure food quality and proper temperature. Plate and garnish dishes attractively. Follow food handling and sanitation procedures to maintain a clean kitchen. Assist with kitchen organization and cleanliness. Chef Team Lead Harpoon Harrys. Jun 2017 - Jan 2019 Supervising and coordinating the work of line cooks, training and mentoring new staff, monitoring food inventory, overseeing food preparation, collaborating with management to implement standard operating procedures, and ensuring food safety and sanitation compliance. Walmart Diary Supervisor AHS Staffing LLC Feb 2015 - Jan 2017 Overseeing the daily operations of the dairy department, including receiving, stocking, and rotating dairy products. Ensuring proper handling, storage, and display of dairy products. Monitoring inventory levels, ordering dairy products, and minimizing waste. Supervising and training dairy department associates, enforcing policies and procedures, and collaborating with other department supervisors. Handling customer inquiries, complaints, and maintaining department cleanliness and organization. Security Supervisor King Alarm Systems Jul 2013 - Jan 2015 Supervising and coordinating the hotel security team, training and mentoring staff, developing security policies, conducting regular patrols, monitoring surveillance, responding to security incidents, collaborating with other departments, and maintaining accurate records. Caregiver Customize Care Dec 2012-July 2013 Help clients with personal care, including bathing and dressing Provide medication reminders and assist with administering medication Support clients with mobility and exercises Plan and prepare meals according to dietary restrictions Perform light housekeeping and maintain a clean living space Provide companionship and emotional support Accompany clients to appointments and outings Keep detailed records of care provided Report any concerns to supervisor or healthcare professional. Quality Analyst, Floor Supervisor, Trainer Full gram Solutions Oct 2009 - Dec 2012 Monitoring and evaluating customer interactions, implementing quality assurance programs, conducting audits, and maintaining quality assurance reports. Assisting with developing call center policies and procedures. Managing and supervising a team of call center agents, providing training and coaching. Handling escalated customer inquiries and developing training programs for call center agents. Cashier Texaco Service Station Dec 2006 - Jun 2009 Greeting and assisting customers, operating the cash register, providing information and assistance, monitoring fuel pumps, conducting age verification, stocking merchandise, keeping the store clean, reporting suspicious activities, and assisting with inventory management while following safety and security procedures. EDUCATIONAL HISTORY Bachelor’s in operations management, Minor In Supply Chain Management And Logistics Southern New Hampshire University 2023-Present Project Management Professional (PMP) Project Management Institute 2024-Present Diploma In Certified Associate In Project Management Alison Online Sept 2023 Diploma In Hospitality Management Alison Online June 2022 CERTIFICATIONS Housekeeping Tasks and Procedures Certificate Alison Online Aug 2023 Group Communication, Teamwork, and Leadership Alison Online Nov 2023 An Introduction To Proofreading Certificate Alison Online Apr 2023 Cpr, Aed, And First Aid Certificate Alison Online and American Heart Association Mar 2022 and August 2024 Microsoft Advance Level 3 Excel Certificate Nov 2011 Assisted Living Facility Training Certifications April 2024 Home Health Aid Certification August 2024 Certificate In Applied Marketing Strategies August 2024 INTERESTS & HOBBIES Reading, conducting research, cooking, playing netball, learning foreign languages, and volunteering. SKILLS Security Management Leadership Skills Quality Control Office Management Customer Service Microsoft Office Basic Accounting Culinary Social media Hospitality Management Caregiving