LaTonya Taylor

LaTonya E. Taylor 14215 S. Dearborn St., Riverdale, IL-Education cHICAGO STATE uNIVERSITy, Chicago, IL Master’s Degree: Education & Technology August 2013 - December 2015 cENTRAL STATE uNIVERSITy, Wilberforce, OH Bachelor’s Degree: Business Administration August 2009 – December 2012 Skills & Abilities Possess a strong attention to detail with excellent organizational skills. Ability to build meaningful and professional relationships with faculty, staff, students and their family. Proven ability to handle confidential information with discretion. Proficient with various Learning Management Systems (Moodle, Blackboard, etc) and virtual and online video tools for teaching and learning (i.e. Moovly, Spiral, Powtoon, Survey Monkey & ProProfs) Ability to learn and successfully use new software programs. Ability to multitask, handle projects, prioritizes and works under pressure in a fast-paced environment. Experience Ability to accurately and efficiently use Microsoft Word, Excel, PowerPoint and Outlook, as well as web-based applications. (NSLDS, TeamConnect, CourtLink, PACER, etc.) Ability to provide intervention to struggling students. Experience working with traditional and non-traditional students. Good communication skills, including the ability to maintain a courteous and professional demeanor. Ability to work independently and collaborate in a team environment. Proficient with designing online course content and materials, including curriculum, syllabus development and lesson planning. Ability to master new skills, topics and bodies of knowledge, as well as collect and analyze data. legal Intake unit associate, allstate insurance company  APRIL 2018-present Manages the receipt of lawsuits/claims, subpoenas, summons motions and other legal documents served on the company. Route the same to the appropriate attorney and/or person at the business. Review, monitor and acknowledge the service of process of lawsuits/claims, garnishments and other legal documents served on CT Corporation System. Enters and manages the service of process (SOPs) data and other matters via electronic queues for attorneys and paralegals in the Law & Regulation Department within Team Connect. Makes routing decisions based on established guidelines and procedures, supplementing with research as necessary. Communicate with Claims, Law Department, Attorneys, Paralegal and other area of business to determine and/or respond to request for information. Open new claim litigation and patent matters to support attorneys/paralegals utilizing TeamConnect. Develops training materials for work processes for training purposes. Support Administrative duties when workload permits. Claims service Specialist, allstate insurance company july 2017-april 2018 Verified accident facts and determined coverage and liability for non-complex losses, and escalated the claim when liability was in question, or injuries were present. Interacted internally with Allstate departments and assisted Allstate customers, third party carriers, body shops, attorneys, outside field adjusters, claimants, medical providers and other vendors in our claim process. Explained basic claim process and provided information of a general nature to customers. Worked in a collaborative team environment to handle large call volumes, to assist customers through the claims process. Researched and responded to customer inquiries within service levels. Utilized technology to approve and process claims payment and vehicle inspections. Achieved targeted performance goals to support Allstate’s industry leading operation standards. Used Allstate’s state-of-the-art NextGen claims system to file new claims and bring existing claims to resolution. As well as, completed outbound customer contact and internet loss reports. Completed all necessary forms, logged documents into Next Gen system, and routed them to the appropriate parties. Payroll\Student services coordinator, midwestern career college may 2016-October 2016 Maintained payroll information for 45 employees, including reviewing timesheets, computing pay, calculating and entering data. Managed the printing and distribution of timecards and maintained the filing system for payroll and related records. Reviewed and analyzed payroll data and reports for accuracy and resolved discrepancies to ensure accurate posting to payroll records. Planned, evaluated and revised course content and course materials. Collaborated with admissions department on establishing prerequisites for undergraduate courses. Monitored and reported student attendance across the school and facilitated treatment follow up and intervention. Coordinated and reviewed Midwestern Career Colleges’ documentation and applications for Certified Nursing Assistant students. Assisted with the submission of Certified Nursing Assistants and Medical Assistants grades, reviewed rosters to ensure accurate enrollment. Planned, conducted, and participated in various student-related activities. (e.g. college tours, new student orientation, workshops, and student recognition events) Maintained and filed documents, student records and monitored the academic progress of students. Coordinated academic support services and activities, including the development and coordination of personal growth opportunities for students. Financial aid assistant, midwestern career college MAY 2015-may 2016 Held accountable for providing counseling to undergraduate level students and families on the financial aid application process, including completion of the Free Application for Federal Student Aid (FAFSA), institutional aid application, federal, private and institutional loans. Continuously monitored and reconciliation of all loan disbursements to student accounts to ensure that eligibility requirements were met and were compliance with federal regulations. Prepared financial aid packages and cost of attendance budgets for students enrolled in all academic programs by established due dates. Reviewed financial aid application materials, including the FAFSA, institutional aid application, parent information, tax documentation, and any other required application information. Corresponded with students to request additional documentation and reconcile conflicting information pursuant to the federal guidelines. Scheduled, prepared, and conducted group Exit Counseling sessions for students graduating or withdrawing. Public service associate, university park public library june 2014-october 2016 Assisted patrons with information and access to lending or reference materials, as well as conducted subject searches; maintained a complex filing system and library catalog. Checked out and processed incoming lending materials using the automated circulation system; shelved returns and organized the periodicals, reference shelves and other areas. Prepared a wide range of letters; scanned, faxed, copied and handled various documents daily; coordinated the distribution of mail and messages to various parties. Filled requests for inter-library loans of books, magazines, CDs and other media using the OCLC computer system within the guidelines of the Illinois Library Association. Worked closely with patrons to process applications for library cards, collected late fees, registered for library programs and answered questions regarding library services. administrative assistant, platinum performance marketing January 2013-april 2014 Tracked and logged phone calls, emails, conversations and deals in platform. Worked with the Marketing team to ensure that marketing brochures were current and updated in a timely manner. Prepared a wide range of letters; scanned, faxed, copied and handled various documents daily; coordinated the distribution of mail and messages to various parties. Handled calls and client inquiries in an accurate and timely manner and forwarded calls to the appropriate individual. Managed calendars and files related to events and details and logged them in the company’s internal filing system. COLLEGE TUTOR, CENTRAL STATE UNIVERSITY January 2011-DECEMBER 2012 Supported the teachers’ delivery and continuous monitoring of effective, high-impact instruction across multiple subjects. Worked closely with individual students and small groups to improve subject comprehension while building critical thinking and study skills. Provided specialized instruction to enable adult learners to acquire and maintain skills for present and future academic success. Collaborated with teachers to share feedback and differentiate instructional methods that enhanced students’ ability to overcome learning blocks and retain material. Led discussions, exercises and Q&A sessions, recorded student progress and explored methods to improve student performance.