Latifah Elemoro

Hi there 👋🏽 I'm thrilled you've taken the time to check it out.

As an experienced and dedicated customer support agent, providing exceptional customer service and ensuring customer satisfaction is my top priority. I have a wealth of knowledge and skills in live chat, email, and phone support, and proficient in various CRM software, including Freshdesk, Hubspot, and Zendesk.

In my role as a customer support agent, I take great pride in my ability to:

👉 Respond promptly and accurately to customer inquiries and assist them as needed.

👉 Ensure that clients receive timely and accurate responses related to service level agreements.

👉 Handle customer complaints with empathy and provide appropriate solutions within specified time limits.

👉 Follow up with customers to ensure that their issues have been resolved to their satisfaction.

👉 Keep detailed records of customer interactions to ensure that we're providing the best possible service.

👉 Identify and address customer concerns proactively to prevent future issues.

👉 Go above and beyond to engage customers and exceed their expectations.

If you're looking for a skilled and dedicated customer support agent who can help your organization provide the best possible service, I'm available and open to contract hire. I'm passionate about my work and always approach each interaction with care and respect.

Thank you for taking the time to read my profile. I look forward to the opportunity to work with you and help your organization succeed.