Latifah Bakare

BAKARE LATIFAH AYODELE- /- - PROFILE As an experienced telemarketer with a robust background in customer service and sales, i have been able to successfully demonstrate my expertise through my cold calling and persuasive techniques, thereby increasing the company’s revenue. Proficient in negotiation and problem-solving, with a keen ability to analyze market trends,i am well versed in making B2B and B2C phone calls to relay information about a product or a service. My proficiency in rapport building and empathy has allowed me to build long lasting business relationship with multicultural customers internationally. Dedicated to ongoing self-improvement, I stay updated on industry trends to ensure my strategies remain innovative and effective. SKILLS Cold Calling CUSTOMER RETENTION MANAGER (REMOTE) Effective Communication THEBRAIDSHOP_NG Persuation skills Negotiation skills Lead Generation B2C Sales Interpersonal skills Customer Retention EDUCATION 2015 EXPERIENCE Moshood Abiola Polytechnic Abeokuta,Nigeria National Diploma in Marketing I was responsible for developing and implementing strategies aimed at retaining existing customers. Analyzed customer data, identifying patterns, and creating targeted retention campaigns. I focused on building strong relationships with customers by understanding their needs, addressing concerns, and providing personalized support. Designed and managed loyalty programs to incentivize repeat purchases and rewarded customer’s loyalty by creating exclusive offers, discounts and rewards tailored to individual customer preferences. I tracked key metrics and KPIs related to customer retention, such as churn rate, customer lifetime value, and repeat purchase rate Conducted regular performance evaluations and provided constructive feedback, contributing to a 25% increase in employee retention. SALES REPRESENTATIVE (TELEMARKETER REMOTE) 2020 Moshood Abiola Polytechnic Abeokuta,Nigeria Higher National Diploma in Marketing PROFESSIONAL TRAINING LILIAN CUSTOMER SERVICE CLASS LCSRC(2024) 2022 - 2024 2020 - 2022 FITABLES BOUTIQUE Effectively communicated product features and benefits to prospects, leading to a 40% increase in conversion rates. Built and maintained a database of leads and appointments, ensuring accurate records and efficient follow-up. Consistently met or exceeded assigned sales targets, demonstrating strong sales performance and contributing to the overall revenue growth of the company. Utilized various strategies such as cold calling, networking events, and social media to identify and qualify potential leads, contributing to a steady pipeline of opportunities. Developed persuasive sales presentations tailored to the needs of prospects, effectively communicating the value proposition and closing deals with favorable terms. LANGUAGE ENGLISH REFERENCE AVAILABLE IN REQUEST EDUCATOR - SPRINGHILL SCHOOL IKORODU, LAGOS Developed an innovative curriculum that increased student engagement and-improved overall test scores by 20%. Implemented a new assessment strategy that provided more accurate insights into student progress, leading to a 10% increase in student performance. Organized community events and parent-teacher meetings that fostered a collaborative environment and increased parental involvement by 30%. Provided individualized instruction to each student by promoting interactive learning Observed student’s behavior and reported suspicions of neglect and abuse etc.