Latavia Tomlin

I am skilled as Quality Assurance Specialist in the BPO industry. Team Leader and agent are roles I have covered for platforms of chat, email, tickets and phone.

I have experiences using different CRM tools,Zendesk, Notion, Intercom, Lunar, PaHub, Genyses, Salesforce, Lunar, Maestro to name a few. In working for esteemed campanies with years of services and Start-ups with the many changes and opportunities it comes with propels to to have stellar performances.

Having the ability to meet and adhere to the requirements and requests of clients makes me marketable in all areas needed. Meeting KPIs and SLA are critical duties I take seriously and this gives me the motivation to always strive for first calls resolution unless beyond my scope of expertise.

My years of learning the BPO/Call Center business allows me to have the required skills such as empathy, compassion, trustworthy, time management and integrity.