Lassen Sitault Nancy

LASSEN SITAULT AZIZE - Nancy CORRESPONDENCE Postal: Box C2110, Cantonnement, Accra. E-mail-Mobile: - PERSONAL PROFILE I am a motivated woman, possessing a number of significant achievements in human resources and customer relation. I am aspiring for the next stage in my career development to apply my expertise in a more challenging environment that offers a genuine opportunity for progression, in order to develop new skills while strengthening those I already possessed. ORGANIZATIONAL AND PLANNING SKILLS Attention to detail. Intercultural communication skills Judgment and decision-making ability. Customer relationship management (CRM). Team player and capable of working independently. Excel at interfacing with others at all levels to ensure organizational goals are attained. Excellent and fluent oral and written communication skills in French and English languages. EDUCATIONAL BACKGROUND Qatar Airways SAT (Special Assistance Team): August 2017. Certificate of Customer Experience, Qatar Airways October 2014 MBA in Project Management: Wisconsin International University College, Ghana. February 2011 – October 2012. Bachelor in Banking & Finance: Methodist University College, Ghana, July 2010 EMPLOYMENT HISTORY Organization: Qatar Airways Position: Flight Attendant Duration: September 2014 – December 2020 Duties / Achievements: In-flight duties: Trained to fly: Boeings 777, 787 and Airbus 330, 350, 340, 319 as well as 320 airbus family. Trained in basic First Aid: CPR, AED Trained in emergency evacuation: on ground and ditching situation. Other duties assigned… Ground duties/Welfare assistant (April 2016 – August 2016) Assisted fellow cabin crew who were grounded for various reasons. Distribution of insurance card to cabin crew. Organization: Olam Ghana Limited Position: Logistic Coordinator & Administrative Officer (Fertilizer division) Duration: June 2012 – Avril 2014 Duties / Achievements: Administrative duties Customer relationship Other assigned duties… Organization: Olam Ghana Limited Position: Human Resource Coordinator Duration: November 2011 – June 2012 Duties / Achievements: Prepared and edited correspondence, communications, presentations and other documents. Translated administrative documents from French to English and from English to French. Managed and maintained executives’ schedules, appointments and travel arrangements. Monitored, responded to and distributed incoming communications. Arranged and coordinated meetings and events  Customer service. Other assigned duties… Organization: Upfront Services Ghana Limited Position: Human Resource/Administrative Manager (Assistant) Duration: February 2011 – October 2011 Duties / Achievements: Assisted in the following: Assisted in the following: Put in place forms and formats that will facilitate administrative duties. Ensured all vacancies are filled with the suitable candidates within the targeted time. Other assigned duties… Organization: Assurances Courtages Industriels ET Particuliers, (Industrial & Personal Insurance Brokerage) Libreville-Gabon Position: Customer Service Representative Status: Intern Duration: August 2010 – December 2010 Duties / Achievements: Oversee front-office operations and provided impeccable customer service. Other assigned duties… Deal directly with the Insurance Company such as NSIA on behalf of the customer in instance of claim and compensation. Other assigned duties... Organization: Ghana Cocoa Board Position: Store Assistant Status: Intern Duration: July 2009 - September 2009 Duties / Achievements: Received, stored, and issued supplies and equipment to aid business administration. Input and update database. Other assigned duties… Organization: Assurances Courtages Industriels ET Particuliers, (Industrial & Personal Insurance Brokerage) Libreville-Gabon Position: Customer Service Representative Status: Intern Duration: July 2008 – September 2008 Duties / Achievements: Registered and opened accounts for new clients unto various suitable insurance policies. Oversee front-office operations and provided impeccable customer service. Provided clients with information needed to assist in decision making. Assisted clients with procedures on claims and compensations. Established and maintained files and records on an ongoing basis. Prospected for new clients whilst maintaining old ones Recommended insurance policies to clients. Other assigned duties… LEADERSHIP EXPERIENCE and SOCIAL ACTIVITIES Qatar Airways SAT (Special Assistance Team): August 2017 – to December 2020 (A member of the SAT team which is an emergency management team that addresses the needs of survivors and families involved in an aircraft accident or a major emergency involving Qatar Airways.) Founder of Gabon Meets the World: www.gabonmeetstheworld.com Founder of Nandi Bio Shea Butter: www.nandibiosheabutter.com President of MUNPA Group (unregistered NGO): October 2012 – to date HOBBIES I delight in leaving a foot step in every establishment i found myself as well as learning other cultures, singing, watching documentaries, travelling and meeting people from various parts of the world. REFEREES Upon request.