Larryman Sordillo Baltazar

Larrence Sordillo Baltazar Home Address: Paglaum Village, Valencia City, Bukidnon Phone:- E-mail:- Results-driven professional with diverse experience in campaign management, customer service, and business ownership. Managing operations, marketing, and customer relations, adept at multitasking, problem-solving, and driving growth across both corporate and entrepreneurial roles. Seeking to leverage my skills in marketing, customer engagement, and business management to contribute to a dynamic organization." Working Experiences: Trec Pacific Corporation/Ortigas, Pasig City Campaign Specialist/Customer Service Representative/Verifone March 16, 2015 – Present Responsible for updating the team’s variety of SOPs such as Dispatch, Registration, LIFT, VRSD and ERS. Part of the tasks is keeping updated reports that will gauge the team’s performance such as no. of completed assigned cases, wrong VASC’s tagging, RSM escalation and VASC registrations. • • • • Prioritizing calls and emails based on urgency and importance. Make sure to share information that the team needs to do the job well. To help in fostering an easy flow of communication around the office and making sure everyone is up to speed and on the same page. The ability to build positive relationships with co-team members, which has helped them work better together and stay focused. Demonstrated a high sense of responsibility for the job with excellent communication skills and able to get the job done through the best exchange of communication with Supervisors and Regional Service Manager. Lar’s Street Bites Business owner Feburuary 2022-January 2023 The key responsibility involves overseeing the daily operations to ensure smooth service and high food quality, which is essential for customer satisfaction. The business owner must ensure compliance with health and safety regulations and food handling laws, while also managing inventory and supplies to maintain product consistency • • • Responsible for hiring, training, and managing staff to create a skilled and motivated team. Marketing and branding efforts are essential, requiring the development of strategies to promote the business and attract customers through various channels like social media and local events. Engaging with customers, addressing feedback, and building strong relationships are key to retaining customer loyalty and growing the business. Educational Attainment: ACLC-College of Bukidnon Hagkol Valencia City Bukidnon Bachelor of Science in Information Technology 2021 – 2025 Cumlaude Relevant Skills: Hardware troubleshooting and maintenance like software installation and configuration, networking setup and support (e.g., LAN, WAN, VPN) and familiarity with operating systems (Windows, macOS) Problem-Solving Skills in diagnosing and resolving technical issues the root cause analysis for system failures. Communication and Interpersonal Skills in providing clear technical support to non-technical staff and collaborating effectively with team members. Additional Skills: Teamwork and Independence on working collaboratively on IT projects, handling independent tasks with minimal supervision and providing remote or on-site technical support. Adaptability and Learning with quick adaptation to new technologies and tools, staying updated on emerging IT trends and multi-tasking and managing priorities in a dynamic environment. References: Seth Raymundo Campaign Manager Trec Pacific Corporation - Verifone--Brian P. Sia IT-Program Head ACLC – College of Bukidnon--I hereby certify that the above information is true and correct to the best of my knowledge and ability. Larrence S. Baltazar