Larry Ibitoye | Freelancer Resume

LARRY IBITOYE Edinburgh, Scotland, United Kingdom | --| LinkedIn: https://www.linkedin.com/in/larryibitoye SUMMARY A versatile individual with expertise in Information Technology and Virtual Assistance, skilled at managing technical tasks, customer relations, and administrative duties. Demonstrates a proven ability to efficiently handle varied responsibilities, from customer support to project coordination, project planning and execution, leveraging proficiency in IT/productivity tools (Google Workspace, Microsoft Office Suite, Canva, etc.) accompanied by practical experience to effectuate seamless operations. CORE COMPETENCIES AND SKILLS ● Virtual Assistance: Email & calendar management, scheduling, travel coordination, task prioritization. ● Customer Service: Client support, inquiries management, issue resolution, data management. ● Data Entry & Recordkeeping: Document preparation, CRM tools, filing systems, data accuracy. ● Administrative Support: Reporting, project coordination, professional communication, filing systems. ● IT Support & Troubleshooting: Hardware/software issue resolution, data backup, system setup. ● Web Development: Proficient in HTML, CSS, JavaScript, MySQL, and Bootstrap. ● Project Management : Initate and Plan, Execute, Close EDUCATION & DIGITAL CREDENTIALS Edinburgh Napier University MBA. Strategic Project Management (Expected Graduation: October 2026) January 2025 IPMA & IBM SkillsBuild Project Management Fundamentals September 2024 IBM SkillsBuild Customer Engagement (Communication and Personality Dynamics) September 2024 IBM SkillsBuild Customer Engagement (Problem Solving and Process Controls) September 2024 Alison Courses ITIL 4 Fundamentals - Essentials of IT Service Management July 2024–August 2024 ALX Africa - The Room AiCE (Artificial Intelligence Career Essentials) Certification July 2024–August 2024 ALX Africa - The Room Virtual Assistant Certification Program July 2022–September 2022 Moat Academy for Developers – Lagos, Nigeria, Web Application Development January 2022–March 2022 The Polytechnic, Ile-Ife – Osun State, Nigeria Higher National Diploma, Computer Science September 2015–April 2017 WORK EXPERIENCE Freelance (Virtual Assistance, Remote Support) May 2023–Present ● Provide administrative assistance to clients, managing calendar, email, and travel coordination. ● Troubleshoot software and hardware issues, ensuring seamless operations for remote clients. ● Data entry and document preparation, maintaining accuracy and client satisfaction. Customer Support May 2022–May 2023 ABL Prosolutions (REMOTE) – United Kingdom ● Enhanced data accuracy through improved CRM systems and customer data management. ● Streamlined order processing, reducing data errors and processing time by 30%, ● Assisted customers with inquiries and requests, providing excellent customer service. Front Desk Officer July 2021–January 2022 Wisan Management – Lagos State, Nigeria ● Established a comprehensive visitor management system, enhancing security and operational efficiency for 10 organizations. ● Delivered exceptional administrative support to 400 employees, earning outstanding feedback and building strong relationships. ● Performed data entry and administrative tasks, assisted with HR functions while maintaining accurate records. Field Project Manager MC Datos Enterprises - Ile-Ife , Osun State, Nigeria October 2017–June 2021 ● Delivered projects within budget and timeline, exceeding client expectations and securing repeat business. ● Prepare budgets, client quotations, and comprehensive reports. ● Manage project teams and resources effectively to execute assigned projects. Computer Operator February 2013–September 2013 Signals 7000 Digitals – Ibadan, Oyo State, Nigeria ● Maintain system functionality and assist with troubleshooting ● Ensured system backup, security, which reduced system dysfunctionality. Assistant Hotel Manager December 2010–January 2013 Bayskay Hotel – Iwo, Osun State, Nigeria ● Provided administrative and customer support, addressing guest concerns and queries. ● Assisted with supervision of large and mini projects from planning and organization to execution. ● Introduced customer retention strategies like discounts and freebies, resulting in sales increase of 45%. Tools and Technologies: Google Workspace | Microsoft Office Suite | HTML | CSS | Bootstrap | JavaScript | MySQL | PHP | Canva | Excel | Google Sheets | Google Docs | Google Slides | CRM | LLMs | Zendesk Portfolio: https://larryibitoyeh.wixsite.com/supportontime