Lark John Villatema

LARK JOHN G. VILLATEMA 2F, #20 Lino Barrera St, Centro East, Santiago City, Isabela Email:-Mobile: - OBJECTIVE To employ my knowledge, skills, and experience in the field of virtual assistance – customer support services, managing Amazon Seller Central accounts, research, and data entry – with the intention of securing a stable, long-term professional career with the opportunity for career advancement and development that would be able to utilize the master of my education and virtual assistance and, at the same time, acquaint myself with the new techniques and information that would aid my growth and allow me to contribute to the company’s success. EDUCATION- Mariano Marcos State University Laoag City, Ilocos Norte College of Teacher Education Bachelor in Secondary Education major in Physical Sciences - Ilocos Norte College of Arts of Trades Laoag City, Ilocos Norte - Shamrock Elementary School Laoag City, Ilocos Norte AFFILIATIONS AB Digital Ventures Ltd. Member/Employee, 2019-Present VAA Student Philippines Member/Employee, 2017-Present PowerHouse Consulting Group Member/Employee,- Science and Math Club Member,- Greenwatch Society Member,- SIKA/SIRIB Iskolar ni Manang Imee Member,- WORK EXPERIENCE/ SPECIAL TRAININGS AB Digital Ventures Ltd. I have been working for this company for three months now as one of their freelance VAs. a) Ms. Juliet Galit (Amazon.com) - I did customer support by checking seller feedback and product reviews until COVID-19 came. b) Mr. Alon Perlmuter (Amazon.com) - I do customer support and email management. VAA Student Philippines (Private Company) I was trained to help online sellers manage their account in Amazon (mostly FBA) including all transactions, send emails & follow-up with the buyers, gather leads, data entry, etc. a) Alon Saggie (Amazon.com, Amazon.ca, Amazon.eu, and Amazon.au) - I am his overall account manager and customer support representative, and I also place custom audiences for his Facebook ads every month. b) Mr. Afik Katz (Amazon.com) - I managed almost all of his transactions in his seller account including customer support services and also worked in his Facebook account. I also gathered contact details from YouTube vloggers with the given criteria for data mining and reached out to them to be affiliated with Mr. Afik and his business. c) Rubik & Pavel (Amazon.com) - I managed all the customer support-related tasks in each of their Amazon.com seller account and each of their social media accounts also. d) Mr. Israel Rachmani (Amazon.com and Amazon.com.au seller) - I managed almost all of his transactions in his seller accounts including customer support services, except PPC and A+ content. e) Ms. Leta Deley (Amazon.com and Amazon.com.ca) - I worked for her as a customer support representative, solely giving responses to buyers/customers in her seller accounts. PowerHouse Consulting Group Thailand I had experience working as a Facebook and Google AdWords Analyst in this company. I managed each of their client’s accounts as the company’s Amazon Seller Account Executive (Amazon.com, Amazon UK and EU, and Amazon AU marketplaces). Avion BPO Corporation Brgy. 16, A. Castro Ave., Laoag City, Ilocos Norte, Philippines I worked as an Email Customer Support Representative (ECSR) where I verified accounts/profiles, filtered the company’s site to prevent malicious and inappropriate photos/words, and attended to customers’ needs and wants. Mariano Marcos State University – Laboratory High School (MMSU-LHS) Brgy. 3, A.Castro Avenue, Laoag City, Ilocos Norte, Philippines Practice Teaching/On-the-Job Trainee I handled/taught all grade levels and sections at MMSU-LHS, from Grade 7 to Grade 10 Fun Learning Tutorial Center Brgy 17, Abadilla St., Laoag City, Ilocos Norte, Philippines I handled/taught students of different grade levels, but mainly of the secondary level students. I also became the owner’s assistant for half of my stay there. Family/Private Tutor Brgy. 15, P. Gomez St., Laoag City, Ilocos Norte, Philippines I tutored three students who were in their Grade 9, Grade 6, and Grade 4. ELIGIBILITY VAA Student Philippines – Course Passer All Amazon marketplace-related courses Virtual/Online class December 2018 Bachelor in Secondary Education major in Physical Sciences - Graduate December 2017 GWA: 1.87 Career Service Professional Career Service Exam – Paper and Pencil Test (Professional) December 2015 Laoag City, Ilocos Norte Rating: 80.17% SKILLS Managing Amazon Seller Central accounts – except PPC (for the meantime) English Proficient B2 (Upper Intermediate) Customer Support Services (Email/Chat + Phone Support) Microsoft Office Proficient (MS Word, MS Excel, MS Powerpoint) Research Skills Data Entry/Analyst Teaching/ Tutoring Skills Analytical and Critical Thinking Skills Knowledge in Basic Computer Functions Transcriptionist STRENGTHS I have the ability to work and function both independently and within a group. I prioritize work and meet the deadlines, and provide accurate results. I am willing to work in any job; I am flexible and hardworking. I am patient and willing to learn the different aspects of job. I am a fast learner and can work under pressure. I am always ready to expand my knowledge in the different industries. PERSONAL INFORMATION Name Age Birthday Birthplace Sex Citizenship Religion Father's Name Mother's Name : Lark John G. Villatema : 24 : October 17, 1995 : Santiago City, Isabela, Philippines : Male : Filipino : Christianity – World Mission Society Church of God : Murmuray V. Villatema, Jr. Occupation: Tricycle Driver : Lailanie G. Villatema Occupation: Housewife CHARACTER REFERENCES Mr. Alon Perlmuter Owner – VocalBeat Israel-WhatsApp number:- Ms. Cyril Keith Castro Digital Operations Manager – PowerHouse Consulting Group https://powerhouseconsulting.group/ - Mr. Vincent John A. Alipio State Auditing Examiner II Provincial Government of Ilocos Norte – Commission on Audit - I do hereby attest that the above mentioned information is true and correct to the best of my knowledge. LARK JOHN G. VILLATEMA