LaRhonda Charlton

LARHONDA CHARLTON Customer Service Representative or administrative assistant Fairburn, GA 30213- ABOUT I have been working since the age of 15 years old and throughout that time span, I have worked within the customer service, hospitality, childcare, food and beverage industries while dabbling in government casework and mobile sales. I enjoy working alone but I can be a team player as well. I need little to no supervision, great with time management and I excel at problem solving. My goal is to establish long term employment in a position that allows me to grow and is flexible while I learn. Seeking employment within the hospitality/tourism, customer service/care/retention, office administration, call center, and or human resources fields. Willing to relocate: Anywhere Authorized to work in the US for any employer WORK EXPERIENCE Hostess/Server/Cashier Krab Queenz - Atlanta, GA August 2019 to February 2020 Answer phone calls Seat customers Take to go orders Mobile Sales Associate T-ROC - Peachtree City, GA February 2018 to January 2019 I am a Wireless Associate working within WALMART through an outsourcing company providing superior customerservice and displaying marketing skills. • Activated and set up new mobile devices Properly enter and file private information Use a POS system and cash register Use company software Mobile device troubleshooting Floater/Assistant Teacher Prime Care Learning Center - Atlanta, GA August 2015 to February 2018 Assist teachers with classes and breaks during the morning and early afternoon hours. Lead after school teacher during the afternoon to evening hours. Complete lesson plans and implement them. General classroom upkeep and cleaning as well as helping with closing of the center procedures. Child Care Customer Service Representative Dekalb County Dept. Of Family and Children Services - Decatur, GA February 2013 to May 2014 Offer customer service to new and returning child care support (CAPS) applications and renewals process all applications properly file documents conduct interviews Utilized research and investigative skills to effectively process applications Waitress/Hostess Dugans Bar and Grill - College Park, GA April 2008 to July 2012 Customer service Correctly take orders and service patrons served spirits and food handle large sums of cash EDUCATION High School Diploma Maynard Evans High School 2005 SKILLS Microsoft office (10+ years) 50 wpm (10+ years) File Management (4 years) Interviewing (1 year) Customer Service Skills (10+ years) POS (5 years) Lesson Planning (7 years) Multi-Line Phone System (1 year) Excel (10+ years) Powerpoint (10+ years) Cash Handling (10+ years) Office Administration (1 year) Fax (10+ years) Warp (Less than 1 year) Wireless (1 year) Troubleshooting (10+ years) Call Center CSR Customer Service Customer Care Customer Support Administrative Assistant (1 year) Administrative Skills (5 years) Retail Sales (2 years) AWARDS Employee of the month June 2017 Certificate of outstanding work May 2017 Certificate of outstanding work May 2016 CERTIFICATIONS AND LICENSES First Aid CPR AED December 2016 to December 2018 Ga PDS September 2017 to Present Child care credentials Fire Safety December 2016 to December 2018 ASSESSMENTS Customer Focus & Orientation — Highly Proficient January 2020 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ 40fea4b60319baf5cf689dc3bccb489feed53dc074545cb7 Basic Computer Skills: PC — Highly Proficient December 2019 Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: https://share.indeedassessments.com/share_to_profile/ 28d3b492b7d782b9fcc90e803e1da156eed53dc074545cb7 Call Center Customer Service — Familiar June 2019 Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ 2c80f3007eb65e699bc4909e35b54650eed53dc074545cb7 Scheduling — Proficient June 2019 Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/share_to_profile/ 715704acefc3cfa97daf439dc648ef28eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.