LARAINE V. SOSA
104 Biscayne Street Brookside Hills
Cainta, Rizal 1900
Contact number:--
Career Overview
To use my experience in Customer Service Management and improve customer satisfaction.
To have a permanent and successful career in the mentioned field, to further skills, and to attain the goal of the company.
Core Strengths
Good practical knowledge in customer service.
Good communication, listening and understanding skills.
Computer literate.
Able to remain calm and interact comfortably under stressful situations.
Hardworking and motivated.
Honest, polite and trustworthy.
Organized and self-disciplined.
Flexible and willing to go beyond the call of duty.
WORK EXPERIENCE
July 2011 to June 2012 TELEPERFORMANCE PHILIPPINES
Customer Service Representative
November 2012 to February 2013 TELETECH PHILIPPINES
Customer Service Representative
Technical Support Analyst
May 2013 to September 2013 IBEX GLOBALSOLUTIONS INC.
Customer Service Representative
Sales Representative
September 2013 to January 2016 SHORE SOLUTIONS
Customer Service Representative
February 2016 to May 2016 Vimle Universal Solutions
Marketing Consultant
June 2016 to March 2017 Ingrammicro Philippines
Sales Specialist
April 2017 to Present Virtual Assistant
RESPONSIBILITIES:
To give 100% customer service satisfaction.
To build rapport.
To provide right information.
To consider alternative solutions to meet customers' concerns.
ACADEMIC BACKGROUND
2011
2007
Our Lady of Fatima University, Bachelor of Science in Nursing
New Era University, Bachelor of Arts in Mass Communication
2003
Hope Academy Rizal Inc.
2000
Caloocan Elementary School
CHARACTER REFERENCES
Andy Baena COO of Vimle Universal Solutions-
John Michael DivinaSupervisor-
