Lara Sabalvaro

Experience L Customer Support CoordinatorTemp Robert Half | February 2019- October 2019 Resolves issues regarding orders and communicate order status to customers Manages Customer Engineer schedules by utilizing outlook calendars Handles installation and delivery arrangement to customers, technicians and trucking company S Lara Camille Sabalvaro--421 Colony Knoll Dr, San Jose, CA 95123 About Me I have worked in the BPO Industry for more than six years where I acquired creativity in problem solving and excellence in providing great customer service. Team Lead Teletech, Philippines | December 2016 - October 2017 Collaborates with the team to develop a strategy to reach the goal In charge of the team’s timekeeping Manages the flow of day-to-day operation Admin Teletech | November 2016 - December 2016 Collaborates with the team leads to develop a strategy for the outliers Creates daily report regarding the site’s improvement/downgrade Handles escalation and complaint calls Customer Service Representative Teletech | May 2011 - November 2016 ● Interacts with the customer on the daily basis in behalf of the company Education Bachelor of Science in Hotel and Restaurant Management First Asia Institute of Technology and Humanities, Philippines June 2007- April 2011 Awards and Recognition Dean’s Lister, Bachelor of Science in Hotel and Restaurant Management First Semester, June 2010 - October 2010 First Semester, June 2009 - October 2009 First Semester, June 2007 -October 2007