Lara Katrina Mandawe

A Top Rated virtual assistant who values time and client satisfaction. Let's talk about how I could be of help and how we can successfully work together and make your business grow more.

I am Lara Katrina and helping you with your business is my passion so you can go on with your normal life and take some of the loads off your shoulders.

I’ve been in the outsourcing industry for over 8 years . A combination of numerous tasks all through the years working in the industry.

Here’s a short glimpse of my experiences:

• I troubleshoot, outbound calling, bill reading, and general customer service support through chat, email, and phone.
• I also worked as an Insurance Specialist where my main task is to refill patients’ medication, schedule doctor’s appointments, and verify patients’ insurance and Life plans.
• I was an Outbound Sales Representative/Appointment Setter. I qualify leads for closing.
• Enrollment Coordinator calling B2b and enrolling them in a business account.
• I communicate with customers primarily through phone and email in tracking orders, deliveries, shipments, processing refunds and returns, issuing promotional codes, and assisting logistics drivers.
• I performed web research;
• I maintained confidential documents with accuracy and integrity.
• I maintained peace and order in the discord community and made sure that chats are up to date and moving.
• I respond to tickets in a timely manner and make sure that all concerns and inquiries are attended to.
• I handled and solved complaints with outmost importance.

Some of my key skills that might interest you include:

• Typing skills of 60 words per minute

• Demonstrated the ability to work independently

• Recognized as a good problem-solver who uses her resourcefulness and organizational skills to get the job done

• Proven ability to communicate effectively with clients and staff at all levels

• Goal Oriented
• Can work independently with less to no supervision

Experience with tools:

-Vonage

-Zendesk

-Monday

-Asana

-Xero

-RingCentral

-Call tools

-Shopify

-Slack

-Hubspot

-Maid Central

-Go Highlevel

With my skills set and product knowledge I am confident that I am a great asset to the company and the business that I will be working with. If you choose to work with me, I am available for 8 hours a day or 5 days a week. I can also adjust my time for the job that I will be handling and to your budget. I would love to have a call or chat with you at your most convenient time.