LANNI ELLINOR
ESEO
Virtual Assistant
SKILLS AND TOOLS
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PROFILE
Passionate, motivated and determined to
constantly develop my skills and be able to grow
professionally. I am confident with my abilities
to provide you great service and ideas to ensure
tasks and goals are met.
CONTACT
PHONE:-
MOBILE:-
WEBSITE:
https://lannionduty.wixsite.com/portfolio
EMAIL:-
EDUCATION
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Customer Service Management (phone and
email)
Quality Analysts
Real Estate Principles and Practices
Property Management
Ecommerce
Data Entry
Trained in product sourcing
Processing Chargebacks and Disputes
Creating return labels
Skip Tracing (intermediate)
Proficient in using the following tools:
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Freshdesk, Tawkto
Asana, Slack and Sococo
Gsuite,and Google
Shopify, WordPress, Salesforce
Amazon, Amazon Seller Central
Zoho, Volusion, Appfolio, five9, Mitel,
Micollab
WeChat, Viber, Skype, Zoom, RingCentral
Adobe, Photoshop (intermediate)
PayPal and Stripe
MS Office (Word, Excel, PowerPoint)
Davao Medical School Foundation
WORK EXPERIENCE
Bachelor of Science in Nursing
Rocket Station| Renters Warehouse
[September 2018 – August 2019]
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Property Management.
Answer calls for inquiries for vacant houses.
Assist in tenants/property owner concerns
regarding their statements.
Explain the lease and property management
agreements.
Creates cases for maintenance requests.
Investor Virtual Assistant Services IVAS
[February 2018 - September 2018]
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Training of Real Estate essentials for Investors.
Proficient with handling objections on seller lead calls, determining between a warm or cold lead.
Trained with Podio CRM
Creating Buyer's Lists
Valuation of Comps with or without the MLS
Rock Star Customer Service Manager | LuxxCurves
[February 2017 – Present]
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Respond to customer’s concerns via email and chat, using Gmail, Freshdesk and Amazon.
Update orders in Amazon
Process Refunds and disputes
Trains incoming support
Process order
Answers escalated emails and negative reviews
Generate discount and coupon codes
Help customer in choosing the right product and the right size.
Rates QA for emails and FB responses
Initiate weekly team meeting
Customer Service on Email and Live Chat|Cuddle Companions
[March 2017- Present]
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Respond to concerns, both client and cuddlers
Send email notification to cuddlers to make sure they read and respond to customer responses
Email Specialist| MPX Clothing
[March 2017 – February 2018]
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Respond to Email
Ensures information on the order is correct
Back Office Loyalty Specialist| Balsam Hill
[October 2017 – January 2018 ; October 2016 – January 2017; October 2018- January 2019]
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Process $0 orders
Assigned to approvals on the 3rd season, assuring to provide correct replacements
Provide tracking information using different LTL
ESL Tutor | Rarejob.com
[September 2016 – December 2016]
Teach English Language
Account Management Specialist |Convergys Phil.
[October 2010 – May 2016]
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Do outbound calls for escalated concerns
Used to accept inbound calls for billing concerns
Add promotional offer to customer’s account
Responds to emails
Milo Events Coordinator | Ace Promotion and Marketing Inc.
[December 2009 – June 2010]
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Serve as the Regional Head in 5 cities of the Philippines
Head of all Milo Events like sampling, Milo Olympics during summer, Milo Marathon
Make sure that all items concerning Milo are displayed accordingly in malls, mini marts etc o Have the
authority to choose and hire brand ambassadors
Make sure brand ambassadors are well trained; assist them in training too
Bad Order Custodian |Puregold [July 2009 - December 2009]
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Responsible for documenting items that are not in good condition o
Make sure to send all bad orders back to suppliers o Assist in
receiving items
Manage on some promotional offer like Buy 1 take 1
Sales Consultant |Danvil Plan Inc. [February 2008 – June 2008]
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Sell Insurance Policy
Explaining these insurance policies
Help in renewal of the policy and provide customer service experience o Make sure that policies are
encoded in the system
Dining Crew|Shakeys Pizza [November 2001 – December 2001]
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Serve orders on the table
Experienced in their bartending area, making shakey’s shake o Help Clean the store before closing
Experience as a cashier at the take out booth
