Lanie Ann Robles

 LANIE ANN A. ROBLES Purok Punay, Brgy Pulantubig, Dumaguete City -- OBJECTIVE To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. EXPERIENCE PATH Mental Health | Credentialing Virtual Assistant [ March 2022 - August 2022 ] Created and completed CAQH accounts for providers Requested information from providers if something was missing  Managed emails between insurances and providers Verified providers’ NPI, licenses, malpractice insurance, and resume Country Wide Medical | Accounts Receivable Specialist[ November 2021 - February 2022 ] Contacted insurances for payment resolution Handled denials and ensured payments Negotiated payment arrangements Recorded and reconciled payments International Care Ministries[ July 2020 - November 2021 ] Finance Coordinator Coordinated all financial transactions Monitored and recorded all cash disbursements, expenditures, and receipts Performed month-end reconciliations Communications Officer Was responsible for writing, proofreading, and editing success stories Gathered data and photos Communicated with international donors and clients Freelancer | Social Media Manager [ July 2018 - December 2018 ] Developed creative and engaging social media strategies Written content for blogs, articles, product descriptions, and social media Edited photos using Canva for social engagement Scheduled posts for interactions Ensured increase of likes, reactions, and followers Yoldi, Larena, and Ortiz Corporation [ January 2018 - July 2020 ] HR Assistant Assisted with day-to-day operations of the HR functions and duties Compiled and updated employee records (hard and soft copies) Provided clerical and administrative support to human resources executive (e.g., recruitment, training, staffing, and payroll Dry Goods Purchaser Ensured weekly stocks for the restaurant’s operations Reviewed inventories and order as required Interacted with suppliers on a regular basis Verified receipts and purchase orders Awarded as Employee Of The Month for November 2018 and April 2019 SPI - CRM | Customer Service Representative (1800flowers.com)[ April 2017 - January 2018 ] Handled inbound calls to resolve customer’s check-in and check-out issues and concerns Assisted customers by listening closely and finding solutions to problems Called prospective customers for selling Placed orders over the phone Dumaguete City Hall | OJT - Human Resource Office[ November 2016 - February 2017 ] Assisted clerical works such as filing employee records Fulfilled supervisor’s job commands relating to HR duties Transcribed audio and video files Little Children of the Philippines | Student Scholar (Youth Org.)[ June 2014 - April 2017 ] Was responsible for proofreading letters to be sent out to international donors Assisted in reach outs and community visits Worked directly on youth development Awarded as Scholar Of The Year (2014) Awarded as Most Outstanding Youth Of The Year (2017) EDUCATION College/Vocational level[ 2013 - 2017 ] Negros Oriental State University Bachelor of Science in Business Administration Major in Human Resource Development Management Secondary level[ 2008 - 2012 ] Taclobo National High School SKILLS Email and chat communication Online research Social media administration Basic properly management administration Inbound and outbound call handling Recruitment and selection Social media management Content creation Time management Effective leadership TOOLS 1 Poor 2 Fair 3 Good 4 Very Good 5 Advanced MS Word / Google Docs X MS Excel / Google Sheets X MS PowerPoint / Google Slides X Google Drive X Airtable X Miro X Canva X Facebook X Instagram X Twitter X LinkedIn X Podio CRM X Slack X MS Teams X Skype X Zoom X RingCentral X Call Shaper X Outlook X Zendesk X Google Calendar X