Lanibyl Reyes

LANIBYL B. REYES Felina Village , Tisa , Cebu City- Email Add:-Skype ID: pretty_lani OBJECTIVES . To be able to share my skills on my colleagues on how to become a responsible and good employee. . To be able to input ideas that would help the company to prosper. STRENGTHS · Active listening skills · Seasoned in conflict resolution · Telephone inquiries specialist · Telecommunication skills · Strong organizational skills · Courteous demeanor · Customer service expert . Technical Support Specialist . Sales Representative . Virtual Assistant . Appointment Setting . Account Research skills . Outbound Calling for Clients ACCOMPLISHMENTS Customer Assistance · Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed Customer Service · Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts Sales · Consistently generated additional revenue through skilled sales techniques. Product Sales · Cross-sold services at a rate of 90%, upgrading customers to different plans and product packages. Cross-trained and provided backup for other customer service representative when needed. Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders. Guaranteed positive customer experiences and resolve all customer complaints Account Research . Researching on what type of industry or business to better understand the nature of the company and to gain more information for further use. Virtual Assistant . Answers phone inquiries, schedule possible prospects to visit property, lead generation, appointment setting for a Real Estate firm. Data Encoder . Editing company’s website with a detailed information provided from a spreadsheet. Research on competitors websites and compare features of the hotels. Research on the exact location of the hotel or information given to each hotel be accurate. Email Management . Sends out promotional email for a specific printing company. . Uploading T-shirt designs on website/sites. WORK EXPERIENCE 08/2010 to 11/2011 EPERFORMAX --- ( EBAY ) Customer Service Representative Subject Matter Expert Supervisory Level Point Of Contact For Email Accounts Chat Support For Open Cases 03/2012 to 07/2014 CONVERGYS --- ( SPRINT ) Customer Care Representative Technical Support Group Sales Representative Retention Team Cancellation Team Billing Expert 08/2014 to 09/2015 EXL SERVICE PHIL. --- ( PRUDENTIAL ANNUITIES ) Customer Care Representative Financial Adviser 09/2015 to 09/2016 VIRTUALLY INCREDIBLE --- ( HOME BASED ) Answers Phone Inquiries Outbound Calling Schedule Prospect To View Property Lead Generation Appointment Setting 09/2016 to 09/2017 HOTELS COMBINED --- ( HOME BASED ) Data Entry Encoder Data Researcher Uploading Excel Files To Website Comparing Hotels With Competitors Researching Unique Features On Each Hotels 12/2017 to 06/2018 PALOMAR PRINTING -- ( HOME BASED/FREELANCE ) Sending Out Promotional Emails Uploading T-shirt designs on Redbubble and Zazzle Research/Gather Possible Customers Manage Excel Files For Customers Detailed Information Checking On Website For Orders, Feedback, Reviews, etc. Answering Customers’ Email