Laneshia Chavez

LANESHIA CHAVEZ PROFESSIONAL SUMMARY Customer-oriented, strategic-thinking sales professional with over 15 years of experience in buildingrelationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking andself-motivated leader with expertise in expanding network connections, persuasively introducing products,implementing pricing models, inventory control and projections, vendor relations, territory development andrevealing customer needs to deliver solutions. SKILLS Clerical Customer and Personal Service Speaking Administration and Management Active Listening Time Management Writing Economics and Accounting Computers and Electronics Critical Thinking Negotiation Social Perceptiveness Judgment and Decision Making Monitoring Complex Problem Solving Active Learning Sales and Marketing Learning Strategies Transportation EXPERIENCE Administrative Assistance 06/2019 - 09/2019 InteliChek - Remote, AZ Conduct classes to teach procedures to staff. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Direct or coordinate the supportive services department of a business, agency, or organization. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Direct or coordinate the supportive services department of a business, agency, or organization. . Quality Assurance of all data collected from dealerships and aftermarket automotive shops. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Sales Associate 02/2019 - 04/2019 Colorado Computer Recycling - Remote, CO Mentored team members in mastering sales techniques to consistently exceed objectives Retained product, service and company policy knowledge to serve as resource for both coworkers and customers Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions Kept apprised of emerging trends and provided informative customer service to assist in product selection Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items Trained all new sales employees on effective sales, service and operational strategies to maximize team performance Achieved high customer satisfaction scores by DE-escalating complaints quickly. Bilingual Customer Service Representative 04/2016 - 01/2019 Nortena Panaderia Bakery - Remote, CA Completed special forms and required documentation to help callers obtain needed services and resolve issues Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns Met or exceeded sales goals regularly by consistently promoting relevant items to callers Maintained revenue streams by exhausting every option before offering refunds on escalated calls Collected customer feedback and recommended procedural or product changes to enhance future service delivery Sought out opportunities to advance company standing with community by soliciting referrals Reviewed customer data to assess current issues and determine eligibility for potential solutions Kept customer account information current and accurate by preparing, completing and processing forms and database changes Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints. Customer Service Representative 10/2018 - 12/2018 Hutchbug Solutions - Remote, WA Met or exceeded call speed, accuracy and volume benchmarks on consistent basis Collected customer feedback and recommended procedural or product changes to enhance future service delivery Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints Helped company maintain exceptional client service ratings on external audits Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction Educated clients on how to navigate company systems and work within established frameworks to obtain desired services Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems Maintained revenue streams by exhausting every option before offering refunds on escalated calls Kept customer account information current and accurate by preparing, completing and processing forms and database changes Reviewed customer data to assess current issues and determine eligibility for potential solutions. Accountant Assistance 08/2017 - 09/2017 RSP & Associates - Temecula, CA Processing unemployment subpoenas, gathering information for clients which was provided on order sheets. Accumulating all client's information in depth that was provided. Security Officer 03/2016 - 03/2017 Gold Coast Hotel and Casino - Las Vegas, NV Securing premises and personnel by patrolling property, monitoring surveillance equipment, inspecting building equipment, and access points permitting entry. Also writing reports along with working weekly in dispatch. Billing Support Specialist 11/2015 - 06/2016 Sutherland Global Services Inc - Las Vegas, NV Receiving and sorting incoming payments with attention to credibility. Managing the status of accounts and balances and identifying inconsistencies. Issuing bills, receipts and invoices. Technical Support Specialist 12/2015 - 02/2016 Asurion - Las Vegas , NV Perform data backups and disaster recovery operations. Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Plan, coordinate, and implement network security measures to protect data, software, and hardware. Configure, monitor, and maintain email applications or virus protection software. Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Call Center Representative 12/2014 - 03/2015 Liberty Tax Service - Lancaster, CA Answering all incoming call, also making daily outbound calls updating customer's status of their tax refund. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers. Answer telephone calls from potential customers who have been solicited through advertisements. Maintain records of contacts, accounts, and orders. Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations. Sales Representative 10/2013 - 09/2014 Inglewood, CA Received payments by cash, credit cards, and debit cards Resolved customer service or billing complaints Exchanged merchandise, refunded money, and adjusted bills Assisted customers during selection process and helped choose perfect products to meet individual needs Strengthened branding initiatives by coordinating annual events to maximize outreach Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities Cross-sold additional products and services to purchasing customers to increase sales by 80% Maximized branding exposure, customer traffic and sales by developing and executing effective marketing programs Developed professional sales presentations, seminars and exhibitions to creatively communicate product quality and market comparisons Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel. Cashier 01/2013 - 11/2013 Target - West Los Angeles, CA Assisted customers with purchases. Operate POS system maintaining a balanced cash drawer. Merchandise or stock shortages. Inspected building equipment, and access points. Technical Support Specialist 04/2009 - 07/2011 Concessions Regal Cinemas L.A - North Las Vegas, Los Angeles, NV, CA Evaluates system potential by testing compatibility of new programs with existing programs. Evaluates expansions or enhancements by studying workload and capacity of computer system. Places software into production by loading software into computer; entering necessary commands., Prepared hot foods and greeted guests. Answered customers questions and provided information on policies and procedures. Office Clerk 07/2007 - 09/2010 LAC USC Medical Center - Los Angeles, CA Compile, copy, sort, file records of office activities and business transactions. Type, proofread, and edit documents. EDUCATION High School Diploma: General Education 2007 Moreno Valley College - Moreno Valley, CA Law Administrative Certification: Antelope Valley CollegeSome College - Lancaster, CA LANGUAGE Fluent in Spanish, Bilingual; fluent verbal Spanish communications. Bilingual (Speak Spanish) Self confidence