Laneshia Chavez

Reasons for for refund: Before refund, please explain why what might caused issue and ask customers for more information. 1, Customer strongly requested for refund. 2, Second rep did not work. 3, Heart Rate Monitor 4, Calories 5, Bad smell 6, Allergic reaction ( burning?) 7, Melting earbuds 8, no availability 9, partial refund if returned after 45 days of the purchase. (when there is no quality issue ) 10….Add what you think needs to be refund rather than replacement. Sample List: Please send a sample list in Word document, list the samples you have, and list the samples you want to have. Order number: Please ask for order numbers with your first response if you don’t know the order number. Our Goal: 1, 3% Returns Target, right now we are at 7%. Amazon’s return rate is about 5-15%. 2, Educate our customers, explain how our device works, how replacement and refunds being processed. ( To do this we need to understand our warranty documents that is posted on line; we need to know how our products work; case by case depends on the customers’ claim/issues.) 3, Star ratings Improvement by 0.5, how do we do that? 4, Customer care call reduction of 20% ( We are in the process of re-writing our user manuals, listings, managing customer’s expectations; keeping warranty policy’s up to date; Eli is working on the how to videos.) 5, Improving the quality of our products. ( Customers team need to gather information) Communication In order to have us work together, communication is important. What I want for everyone is that, you enjoy working here, also keep learning something new. ( skills, knowledge, everything about self-development ). To do this, I want to know what issues / questions you have at work. What you can do to solve the issues, and what you need from me to solve the issue. Or how I can help you? Or let’s resolve the issues together. Please write them down in the word document, I will respond to you in writing on the same document. We can also have an Audio conversation weekly.