Call Script
Company information
Colorado Computer Recycling and Reuse LLC (CCRAR)
Address: 2727 W 92nd Ave, Denver CO 80260
Colorado Computer Recycling and Reuse LLC
2
Company information
Business Category: Electronic recycling \ Electronic reseller.
Website:
http://coloradocomputerrecycling.org
http://ccrar.org
Main Email:-Phone:
-
Customer Service Manager:
Daniel Tosetto--
ABOUT US
Colorado Computer Recycling and Reuse is a family run business which has evolved
since first established in January 2008. High standards of customer service is at the
core of everything we do, whether we are carrying out our IT Asset Management,
Recycling & Data Destruction service or supplying refurbished equipment to
individuals, schools or organizations. We take the responsibility of dealing with
data seriously, and our fully licensed premises is continuously being updated and
improved to ensure we supply a first-class service to all existing and potential
clients. We are committed to re-using as much of the I.T hardware collected as
possible. We are also proud to supply reconditioned, warranted equipment to
individuals and organizations throughout the US.
Colorado Computer Recycling and Reuse LLC
3
Sales Script
Hello, my name is __________; I’m calling from Colorado Computer
Recycling. The reason for my call today is to offer free computer recycling
with complimentary hard drive destruction.
If client is interested:
Great, we just have a minimum of 25 items to qualify for free pick up.
I can go over the list of accepted items or you can visit our website for the
list. (http://coloradocomputerrecycling.org/)
Would you like to schedule an appointment today?
YES
(book the appointment while is on the phone with client).
We will call you a day before to confirm the appointment and load size.
Thank the client for the Business
NO
Explain that HE/SHE can visit our website
(http://coloradocomputerrecycling.org) and schedule a pickup.
Ask if they would like you to contact them the following week.
Thank the client
Colorado Computer Recycling and Reuse LLC
4
If client is not interested:
Kindly ask for the client email so we could send our brochure over to them.
Colorado Computer Recycling and Reuse LLC
5
How to Schedule a Pickup
1. Please visit: http://coloradocomputerrecycling.org
2. Click on ‘SCHEDULE A PICKUP’
3. Select a date and time slot
4. Next add the client information:
Name, email, phone, address are mandatory fields and always need to be
completed.
Notes: Please add any client notes, such as directions, person to contact
when onsite, and estimated size of the load to be picked up.
5. Click ‘book’, the appointment will be created and automatically added to
the-account calendar
Colorado Computer Recycling and Reuse LLC
6
Required accepted Items
To qualify for a free pickup you must have 25 of these items below.
Desktops
Laptops
Servers
Tablets
Cell Phones
Network Equipment
Printers, Copiers,
Scanners
PDA
Server Racks
Projector
General Items accepted
Cables
Cable Boxes
Cash Registers
Cellular Phones
Desk Phones
Phone Systems
Computers, Parts and
Peripherals
Copiers
Cords
Monitors
DVD Players
External drives (all)
Types)
Fax
Scanners
Keyboards
Laptops
LCD Monitors
Mouse
MP3/iPod/etc.
Networking Equipment
PDAs
Printers
Printer and Toner
Cartridges
Projectors
Servers
Stereos
TV’s
Typewriters
UPS Units (without
battery)
VCRs
Video Game Consoles
Backup Tapes / CD’s /
DVD’s
Items NOT Accepted
Household Items
Appliances
Batteries any type
Light Bulbs
Liquids
GAS
VHS Tapes
Medical Equipment
CRT Monitors
Satellite Dishes
Lithium Batteries
Medical Equipment
Air Conditioner
VHS Cassette Tapes
Microwaves
White Goods:
Ballasts
Refrigerators
Capacitors
Dish Washers
Freon
Stoves
Dehumidifiers
Washers
Gas Cylinders
Dryer
Light Bulbs
Liquids
If you have a question about an item, please contact the Customer Service
Manager.
Colorado Computer Recycling and Reuse LLC
7
Facts
*Our pick ups are free and we offer hard drive certificates of destruction upon
request
*The method of destruction follows the NASA and DOD standards, degaussing
and physical destruction (hard drive crashing).
http://coloradocomputerrecycling.org/free-data-destruction/
*We offer media destruction as CD’s, tapes, flash drives upon request.
*How can you afford to offer free recycling? Because we try to reuse most of the
equipment, but we never reuse hard drives.
* If they ask - Are you R2 Certified? We are in the process of certification.
Colorado Computer Recycling and Reuse LLC
8