Laneshia Chavez
$15/hr
Customer Service Pro / Administrative Virtual Assistant
- Reply rate:
- 26.67%
- Availability:
- Hourly ($/hour)
- Age:
- 36 years old
- Location:
- Hemet, CA, United States
- Experience:
- 10 years
Chat Managers' Scorerd
Miscarriage Matters, Inc. - Live Chat ScoreCard
Agent:
Evaluated By:
Date:
Issue:
Category
Component
Points
Remarks
Score
Answered chat within 5 seconds
25
Chat Handling Skills
Delivered appropriate opening
5
Accountability - Agent's Name
10
Empathy / Professionalism / Chat Contol
20
Customer Service Skills
Offered WOE/MM2M Program
25
Policy & Procedure
10
Issue Resolution
Helped visitor
5
Rude to visitor / Attitude
0
Auto Fail
Missed Chat (Agent's scheduled time)
0
Less than 80 points
0
Max Alloted Points Allowed
100
TOTAL
1 Missed Chat - Verbal Warning 2 Missed Chats - Write up
3 Missed Chats - Termination
Additional Notes:
