Landry Wandji

Bilingual (English/French) customer service and account support professional with five-plus years of experience in high-volume support environments. I am skilled in phone, email, and chat support; CRM and ticketing systems; escalation handling; SLA adherence; and cross-functional collaboration. I have a proven ability to resolve complex customer issues, maintain high satisfaction scores, and provide reliable remote support.

Previously, I supported high volumes of customer inquiries daily while coordinating with technical, billing, and operations teams. I resolved service issues, documented cases accurately, and ensured timely follow-up. Through the use of structured troubleshooting, active listening, and detailed CRM documentation, I was able to maintain customer satisfaction above 95%, improve case tracking accuracy, and help retain at-risk customers through proactive support.

I bring strong communication skills, attention to detail, and the ability to work independently in remote environments. I am ready to support teams that value responsiveness, organization, and high-quality customer care.