Lance Julian P. Nebrida

Lance Julian P. Nebrida-/- Personal Information Date of Birth Nationality Civil Status Present Address Contact No. E-mail address May 28, 1996 Filipino Single Lot 15 Block 10 Rosal Street, Masville, Sucat, Parañaque City, Metro Manila, Philippines-- Educational Information Secondary Level Ann Arbor Montessori Learning Center Inc. 390 El Grande Avenue BF Homes Parañaque City Philippines Tertiary Level Undergraduate of: Bachelor of Science in Information Technology SY- AMA Computer College, Parañaque Branch 8262 Dr. A. Santos Avenue, San Isidro, Sucat, Parañaque City; Tel. No. - Objective To attain a position as a Customer Support representative and utilize the skills and experiences that I’ve gathered throughout the years. Skills o o o Computing Skills: Word, Excel, Powerpoint Technical Skills: HTML/HTML5, CSS, JavaScript, Bootstrap, UI/UX Design Good level of written and spoken English language Work Experience ▪ Technical Support Representative for an Offshore Account From December 2015 to August 2016 IBEX Global Parañaque Branch Job Description: o Handles inbound/outbound calls o Responds to customer calls using product knowledge o Resolves customer questions and issues o Works to build customer confidence in the brand o Promotes opportunities for additional products and services ▪ Technical Support Representative for an Offshore Account From August 2016 to October 2019 IBEX Global Alabang Branch Job Description: o Assist customers about service technical issues via email and chat o Resolves and troubleshoots customer technical issues o Works to build customer confidence in the brand o Promotes opportunities for additional products and services Personal Reference ▪ Ms. Kristine Alyssa Pabiana Email:-Contact No- ▪ Mr. Jacob Sia Email:-Contact No- I hereby certify that the above statement is true and correct to the best of my knowledge and belief. Lance Julian P. Nebrida