Lance Julian P. Nebrida-/-
Personal Information
Date of Birth
Nationality
Civil Status
Present Address
Contact No.
E-mail address
May 28, 1996
Filipino
Single
Lot 15 Block 10 Rosal Street, Masville, Sucat, Parañaque
City, Metro Manila, Philippines--
Educational Information
Secondary Level
Ann Arbor Montessori Learning Center Inc.
390 El Grande Avenue BF Homes Parañaque City Philippines
Tertiary Level
Undergraduate of:
Bachelor of Science in Information Technology
SY-
AMA Computer College, Parañaque Branch
8262 Dr. A. Santos Avenue, San Isidro, Sucat, Parañaque
City; Tel. No. -
Objective
To attain a position as a Customer Support representative and utilize the skills and
experiences that I’ve gathered throughout the years.
Skills
o
o
o
Computing Skills:
Word, Excel, Powerpoint
Technical Skills:
HTML/HTML5, CSS, JavaScript, Bootstrap, UI/UX Design
Good level of written and spoken English language
Work Experience
▪
Technical Support Representative for an Offshore Account
From December 2015 to August 2016
IBEX Global Parañaque Branch
Job Description:
o Handles inbound/outbound calls
o Responds to customer calls using product knowledge
o Resolves customer questions and issues
o Works to build customer confidence in the brand
o Promotes opportunities for additional products and services
▪
Technical Support Representative for an Offshore Account
From August 2016 to October 2019
IBEX Global Alabang Branch
Job Description:
o Assist customers about service technical issues via email and chat
o Resolves and troubleshoots customer technical issues
o Works to build customer confidence in the brand
o Promotes opportunities for additional products and services
Personal Reference
▪
Ms. Kristine Alyssa Pabiana
Email:-Contact No-
▪
Mr. Jacob Sia
Email:-Contact No-
I hereby certify that the above statement is true and correct to the best of my
knowledge and belief.
Lance Julian P. Nebrida