Lance T. Francisco
Professional Goals
I aim to attain an engaging and challenging position where I can
enhance my skill working towards a common company goal.
Get in touch!
Mobile:-
Email:-
Address:
2131 Angeles St. GTDL Valenzuela City
Specializations
- Customer Service
- Handling Calls/Emails
- Audio Editing
- Video Editing
Work Experience
Rep Support
Transworld Systems | April 2021 - Present
- Assist client, answer sales rep inquiries. Make changes into clients account.
- Reassigning tickets to the correct departments.
Customer Service Representative
Telus International Philippines | Feb 2020 - March 2021
- Assist ride-sharing app drivers and clients about their concern from payments,
fees, issues with the app and etc.
- Perform email tasks for our team to provide exact data on our calls and time
ins.
Customer Service Representataive
24-7 Intouch Philippines. | Oct 2018 - July 2019
- Assist streaming app users about their concern from payments, fees, issues
with the app and etc.
- Work with engineering team in time of app issues.
Technical Support Representative
VXI Global Holdings INc | April 2018 - June 2018
- Assist technical related issues about phone, tv and internet.
Customer Service Representative
Alorica Philippines | Sept 2017- March 2018
- Assist customers tracking their packages, processing refunds and replacing
lost or undelivered items.
Sound Engineer / Visual Editor
C.O,F Studio | 2018 - 2020
- Recording, arranging, mixing and mastering of audios such as vocals,
instruments or sound effects.
- Has an expert knowledge with Adobe Audition, FL Studio, Adobe Photoshop,
Adobe Illustrator, Adobe Premiere, Sony Vegas pro and many other audio/video
editing softwares.
Academic History
Bestlink College of the Philippines
Undergraduate | Bachelor of Science in Criminology
Alternative Learning System
High School
