Lana Staroveski

Lana Staroveski Kanarinska 10, 10 000 Zagreb, Croatia PROFILE I’m university educated in Business Economics with specialization in Analysis and Business Planning and have the majority of work experience in commercial data analysis, reporting and business insights. I have also supported acquisition projects, worked in customer and client support, managed sales and marketing campaigns and built B2B relationships. Most recently I worked as an Executive Assistant to Chairman SKILLS Analytical skills and Problem solving Reporting and Data analysis Business Operations and Process Optimization Project Management Cross-functional collaboration Excel (pivot tables, Power Query, formulas, charts), Power Point Power BI, SQL CRM, Asana Generative AI tools WORK HISTORY Jan 2026 — Mar 2026 Waitress, Rim & Kongo Zagreb Prepared and served drinks to multiple tables, handled cash and card payments, monitored inventory levels and prepared order lists, maintained cleanliness of the bar area, end of shift cash and inventory reconciliation Sep 2024 — Jun 2025 Executive Assistant, Cellusys (Temporary) Sep 2021 — Nov 2023 Sales Analyst and Operations Specialist, A. Hartrodt Dublin Played a pivotal role in supporting Chairman in managing two acquisition projects by acting as primary contact liaison, tracking deliverables, preparing financial analysis and providing essential project support Coordinated and managed Chairman’s daily schedule by prioritizing and managing multiple calendar demands and communication including meetings and appointments Planned and coordinated frequent international travel, managed communication with vendors, made reservations for group activities and collaborated with internal teams Prague Sales Analyst and Operations Specialist for Central and Eastern European region which included Czech Republic, Hungary, Poland, Romania, Slovakia and Austria. Prepared recurring performance reports and commercial insights for regional leadership analyzing sales results, customer outreach, conversion rates, new business growth and individual sales performances Prepared analysis of revenue, cost and profit against forecast to identify and address variances Monitored and developed KPIs and acted as primary contact for regional dashboard Prepared market analyses to support the company’s decision to expand into new markets Increased data accuracy and quality in newly implemented CRM by delivering trainings and usage guidelines to sales teams; collaborated with Data Management team to correct errors and improve client data Managed regional sales activity by leading regional sales meetings, aligning sales teams with quarterly targets, setting monthly lead requirements and ensuring outreach to priority customers. Prepared client profiles to identify high value clients. Jul 2020 — Aug 2021 Prague Provided customer support by resolving call and email inquiries related to online orders Collaborated with internal and external teams to troubleshot and resolve order and website issues Aug 2019 — Jun 2020 Customer Support Associate, Uber Jul 2018 — Oct 2018 Interline Billing Auditor, Aviation Services Ireland Dublin Audited interline inward billings: billings fare audit and verification based on Special prorate agreements and auditing guidelines and per specific clients’ policies and requirements Audited interline taxes, frequent flyer billings and luggage charges billings Nov 2017 — Feb 2018 Care Coordinator, Bluebird Care (Temporary) Jun 2017 — Jul 2017 Client Support Representative, Booking.com (Temporary) Customer Support Representative, Webhelp for H&M Cracow Resolved email, phone and social media inquiries for B2B and B2C clients and customers providing resolution according to company guidelines and standardized practice Managed onboarding process by reviewing client applications, conducting background checks and approving or rejecting client applications based on KYC guidelines Athlone Created and managed weekly roster for over 20 carers. Made adjustments based on changes in availability ensuring minimal disruption to client care service. Liaised with clients and agencies and assessed carer capacity for new client intake Zagreb Reached out to accommodation owners to complete registration, verify photos and listing information and activate listings on Booking.com Removed or deactivated registrations and listings not compliant with internal guidelines Feb 2015 — May 2016 Sales and Marketing Specialist, Mozaik knjiga Zagreb Planned and managed multi-channel marketing campaigns via post, email, Facebook, SMS and BTL resulting in increased sales and new customer signup Analyzed sales data and performance of marketing campaigns to optimize and improve campaign effectiveness Achieved the highest number of new customer signups at the annual book fair surpassing results from the previous five years Apr 2014 — Jan 2015 Associate, Business Development and Project Management IDB Mobile Technology Zagreb Reached out to potential business partners to drive business growth and expansion into new markets. Negotiated commercial terms, billing and technical support. Nurtured relationships with business partners through ongoing follow up resulting in maintained partnerships Managed website development by acting as a liaison between IT, graphic design and content teams to ensure timely completion in line with project deadlines EARLY CAREER EXPERIENCE Jul 2013 — Dec 2013 Jan 2013 — May 2013 Nov 2010 — Oct 2011 Digital Marketing Intern, Wegile Project Management Intern, Click Labs Sales Analyst, Coca Cola HBC (Student Contract) Zagreb Master’s Degree, Faculty of Economics and Business Zagreb India India EDUCATION Oct 2010 — Jul 2012 Major: Analysis and Business Planning Oct 2006 — Sep 2010 Bachelor’s Degree, Faculty of Economics and Business Zagreb Major: Analysis and Business Planning Feb 2010 — May 2010 Bachelor’s Degree, University of Economics and Business Prague Exchange program of one semester LANGUAGES Croatian Native speaker English Fluent PROFESSIONAL DEVELOPMENT Sep 2025 – Dec 2025 Mar 2025 – May 2025 Sep 2023 – Sep 2023 Aug 2023 – Aug 2023 Jun 2023 — Jun 2023 SQL for Data Analysis, Udemy The Complete SQL Bootcamp: Go from Zero to Hero, Udemy Fundamental Analysis: Understanding Financial Statements, Udemy OKR Goal Setting, Udemy Analyzing and Visualizing Data with Microsoft Power BI, Udemy