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LANA JO ANN N. BURDEOS
VIRTUAL ASSISTANT
-Bacoor, Cavite Philippines
About Me
I have been a Virtual Assistant for almost 3 years now. Currently, I am a
Project Manager for an HVAC Contractor that works side by side with
the CEO managing project schedules, accounts receivables, and other
ad-hoc tasks.
I also worked as a Social Media Manager for a Franchising Business,
managing both their Facebook and Instagram platforms, creating
content, and managing their online community.
For almost 3 years now that I have been working as a Virtual Assistant I
have worked mostly as a Customer Service Associate.
Work
Experience
Virtual Synergy Inc – Home Upgrade Specialist
June 2022 to Present
-Project Manager
-Team Leader
-Administrative Assistant
-Accounts Receivable
Elite Franchise
December 2021 to August 2022
-Social Media Manager for Facebook and Instagram
-Creates daily content for their franchise business both for open and
under construction stores
-Manages the comment section and reputation management for both
Facebook and Instagram platform
Go2 Careers - WeeCare
April 2021 to May 2022
-Childcare Coordinator for WeeCare
-Managing Inbound and Outbound Calls
-SMS and Email Management
Freelancer
Feb 2020 to April 2021
-Social Media Manager for a local thrift shop.
-Customer Service for a small e-commerce store in the US.
-Appointment Setter for real estate.
Visa Business Process Outsourcing Philippines
Sept 2018 – Feb 2020
-Risk and Fraud Management Specialist
-Customer Service Representative
Work
Experience
VXI Philippines
Nov 2017-Aug 2018
-Customer Service Representative
-Retention (includes upselling)
TaskUs Inc.
March 2016 – July 2017
-Inbound Sales Representative
Skills
Customer Service Skills
SMS Management
Chat Management
Email Management
Project Management
Time management
Social Media Management
Basic Canva Editing
Appointment Setting
