Lam Kuet

I am a dependable Virtual Assistant, IT Help Desk & Technical Support Specialist, and Web Developer with over 8 years of combined professional experience supporting businesses with administrative operations, technical troubleshooting, and website development. I help organizations stay organized, maintain reliable IT systems, and manage secure, high-performing websites.

I assist businesses with daily administrative and operational tasks to improve efficiency and productivity.

Skills:

Email & calendar management, data entry, internet research, document organization, CRM management, scheduling, reporting, customer support.

Tools:

Google Workspace (Docs, Sheets, Drive), Microsoft Office (Excel, Word, PowerPoint), CRM systems (HubSpot, Salesforce, Zoho CRM), project management tools (Trello, Asana), communication tools (Slack, Zoom), file management (Google Drive, Dropbox).

I provide remote technical support, diagnose system issues, and help users resolve hardware, software, and network problems.

Skills:

Technical troubleshooting, remote desktop support, system configuration, software installation, network troubleshooting, user support, system maintenance.

Tools:

AnyDesk, TeamViewer, Windows OS, Linux, Remote Desktop Protocol (RDP), basic networking tools, help desk and ticketing systems (Zendesk, Freshdesk, Jira Service Management).

I design, build, and maintain responsive and secure websites for businesses.

Skills:

Website development, website maintenance, responsive design, website optimization, basic website security practices.

Tools:

WordPress, Wix, HTML, CSS, JavaScript, MySQL, Git, Figma (for design collaboration).

I also have experience in data analysis and reporting, using Excel, SQL, and Power BI to organize data and generate insights that support business decisions.

I work effectively with remote teams and international clients, focusing on clear communication, reliability, and delivering high-quality results. I am open to opportunities where I can contribute my expertise in virtual assistance, IT support, and web development to help businesses operate smoothly and grow.