Lalithambigai. A

 Lalithambigai. A No: 11F New Street, Ayanavaram, Chennai - 600023 Phone:- Mobile:- E-mail ID:- Experience in Hewlett Packard : 10 : Over all Works Expérience : 11 years. Job Profile: Working on Project Management for SSG Process and also a Tech Writer for PPM Role Worked as a Software License Analyst in ES – SWLM Process Worked as a Team Lead in PSS EMEA Special pricing. Worked as a Technical writer in Technical Writing team from July 2008 - Feb 2009. Worked as process associate in Customer Master Team from Oct 2006 - June 2008. Worked as a Chemical Safety professional in KDPS infotecture Inc from Nov 2004 – Sep 2006. Roles as a PM and Tech Writer: Identifying In scope Services and HP SMEs Scheduling Kick off meeting with HP SMEs Creating SSG Tracker Preparing SSG Files for review Creating SSG Project Schedule Log SSG Project. Customizing the sample PPM Chapters to be used for PPM Planning Reviewing Customized chapters with HP SMEs for their inputs Maintaining Share point with latest updates of all the PPM Chapters Managing documentation updates including recording changes in the change history Complete final cleanup of chapters after customer sign off Providing input to the Lessons Learnt document at project closure Roles as a Software License Analyst: Procurement Data capture for the Account file sent by the Account team. Purchase Order Data collection from various tools Like PO Vault, SAP, Compass & Smart Buy Maintenance Data capture for the Procured Software Licenses. License Completion process done for the Software Licenses. Install and Usage also done for the Software Licenses where Standardization of name and Model is done. Roles as a Team lead in Special pricing: Handled team size of 20. Trained new joiners on the Process Overview and also provided hands on Monitored their performance and also clarified process related doubts. Extracted reports from PACT database. Extracted Inflow, Completed, TAT details & Defects count on monthly basis. Updated Daily Dashboard where inflow, completed, TAT misses & defects details were updated on daily basis. Prepared monthly reports – FMS, PMS, Review Slides, UAE, and Sigma Score & IE. Updated CAPA for customer reporting defects in the share point. Attended weekly improvement log calls (Discussion on error logged in the share point). Also attended Bi-weekly calls – Discussions on the errors for the past 2 weeks. Prepared Power point presentation for both Bi-weekly and Review slides. Mainly handled OPG creation process and had successfully resolved the issues during New Smart Quote Release – 1B Release. Queue Monitoring in PACT and checking the TAT time (1 hour) for the particular request in queue. Query follow up was done for queries that are pending in the queue for more than 1 business day. Roles as a PA & SPA in Special pricing: E2E process of Deal creation and OPG for 24 EMEA countries (Back End team) We have handled Business units - ES & PPS. Deal Creation Process: The Front End sales team interacts with the customers and creates a quote referred to as Smart Quote (list of products the customer intends to purchase, including the quantity required, date to be delivered, the warranty required and the shipping address). The quote that is created is then sent to the Back End Team to verify the details and generate a customized quotation for the customer including the price of the products and the discounts applicable. Analysis of the Quotation begins and various checks are performed and uploaded in an internal tool called Eclipse which generates a customized id. The id then generated is mailed to the Front end team. OPG Creation Process: If the Deal is WON, on confirmation from the customer of his willingness to buy products from the company, the revised quotation (if more discounts applicable) is sent to OPG creators. The final quotation is prepared in Eclipse and the status of the Deal is then changed to "Won symbolizing that the deal is won by the company. A new id is then generated which is linked to the previous id and sent to the Front End team and the request is closed from our end. Roles as a Tech Writer: Quality Check Formatting the document Publishing the document in PIT and PWEB Preparing Log Sheets Checking for OV2 Styles in PPT Worked on Adhoc request New Projects- Walter (OV2 and Categorization) Roles as Customer Master: Providing Customer Numbers for both Internal and External Customers. Handling SAP for creating Customer Numbers. Resolving Queries through mails and sometimes through calls. Work Experience: October 2006 - Till Date Working for Hewlett Packard As Contract Administrator November 2004 – September 2006 Worked for KDPS Infotecture Inc., Chennai, India. Head office: Overland Park, Kansas, USA As Chemical Safety Professionals. Job Profile: KDPS Infotecture Inc: Sourcing MSDS for various Products from websites and from manufacturers through Telecalling. Processing the MSDS with regard to product safety features. Personal Details: Name: Lalithambigai. A Date Of Birth:- Sex: Female Father’s Name: Ananthasheker. D Marital Status: Married Nationality: Indian Current Address: No: 11F New street Ayanavaram, Chennai-600023. Contact Number: Phone- Mobile- Extra Curricular Activities: Participated in many essay competitions as well as elocutions in school level. Participated In running and long jumps in school level. Declaration: I hereby declare that the information given above is true and correct to the best of my knowledge. Station: Chennai Date: Lalithambigai. A