Lalan Saha

Lalan Saha Sales, Business Development-Tele Marketing, Cold Calling- Lead generation, Appointment setter Kolkata, West Bengal - Hello, I have done Masters (MA) in Applied Arts and Communication, with years’ experience in Sales and Client relations, to describe myself I am Reliable, am Self Driven, am Flexible, am Passionate, am Curious to learn and implement. My patience, my clear communication skills with time management, ability to read customers, with years of experience in Sales and Client relations I take and look myself to the next level giving the best of my expertise working as an WFH professional. I believe with my expertise and experience I will be able to deliver my service and increase the revenue and I look forward for an opportunity to contribute to the growth of the esteemed Employer/ Organization." Location: Remote-work from home Work Experience Business Development Manager ECUBE LABS-HAULLA - Remote May 2021 to Present As a sales representative, responsible for development and execution of sales leads among small to medium business owners in Dallas, Houston and Fort Worth (TX). Responsible for promoting and sell Waste Management services (“Haulla”) to the SMB owners, with the ultimate goal of signing Service Agreement with them. Remote Lead generation, Appointment setter- Sales Freelancer - Remote March 2019 to April 2021 Real Estate Residential Sales Freelancer with Health Insurance - Lead generation-warm transfer Freelancer with Social Media and TPA as Appointment Setter for online presentation. Freelancer with Roofers, Solar as Appointment Setter Skills Business development Direct sales Satisfaction Customer service Self motivated Team player Sales Cold Calling Pre-sales Sales Support B2B Sales Telemarketing Business Development-Sales, Telemarketing, Cold Calling- Appointment Setting, Client relations Languages- English – Expert CAREER SKETCH A self motivated professional with experience in the areas of Direct Sales and Client Service. Possess strong business acumen with proven track record of increasing revenues, streamlining workflow & providing quality customer service to the clients. Astute in handling the Sales Planning activities to streamline communication Resourceful in managing day-to-day Sales operations to manage the Events within the budgeted parameters. Adept in delivering value-added customer service & achieving customer delight by providing customized services as per requirements. A keen team player with ability to motivate in optimizing performance levels; excellent analytical organizational & interpersonal skills. PROFICIENCY FORTE Business Development Implementing competent strategies with a view to penetrate new bookings & expand existing ones, meeting pre-determined business objectives. Maintaining healthy business relations with clients ensuring high customer satisfaction matrices. Client Servicing Managing /Client centric operations & ensuring client satisfaction by achieving delivery & service quality norms. Interacting directly with clients & redressing queries / issues to their optimum satisfaction. Ensuring quality services, resulting in client delight by speedy resolution of queries & grievances. Maintaining excellent relations with clients to generate avenues for additional business. Quality Assurance Ensuring a high-quality customer experience, elevating customer satisfaction. ACADEMIC CREDENTIALS Masters (MA) from Rabindra Bharati University, Kolkata in 2005. (Secured 1st Class). Bachelors (BA) from Rabindra Bharati University, Kolkata in 2002. (Secured 2nd Class).