Lalaine Mandap
Blk 3 Lot 32 Beige St, Mansfield Residences Angeles City,Philippines
CP:- email:-__________________________________________________________________________
Professional Summary:
Service-oriented representative with over a decade of experience in Sales and Customer
Service. Excellent communication and time management skills. Handles tasks with accuracy,
efficiency and integrity.
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Work Experience:
ALORICA - Clark-Mabalacat: April 2009 to September 2017
- Sales/Customer Service/Technical Support
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Assisting inbound customers resolve their reason for calling in a timely manner
Create and follow up tickets while communicating with other departments relevant to
resolve customers concerns and provide resolution.
Create and track customer's orders.
Assisting customers with basic and advanced troubleshooting.
Upselling products and services relevant to the customer's plan.
One call resolution and customer satisfaction displayed on all calls
ACHIEVE TEST PREP - New York, NY-
- Offshore employee/ Remote Employee
- April 2018 to present
Enrollment Coordinator
● Assist Director of Admissions complete customer’s enrollment process.
● Educating customers on the products and services
● Assist customers with document signing using electronic signatures
● Onboarding customers and provide follow up when needed
Business Office Representative
● Touch Base with newly enrolled customers within 72 hours to make sure that they are
active, engaged and moving forward with the program.
● Offer financial options
● Transcript review and upsell additional services
● Research other College options for the customer
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Skills:
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Results oriented
Dedicated team player
Proper phone etiquette
Excellent communications skills
Customer service expert
Flexible work hours
Typing speed of 45-50WPM
Trainable and willing to learn
Working laptop with above standard device specification
High speed internet connection and capable of home computer (Internet speed
30-50mbps)
Independent worker who doesn't need supervision
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Tools:
● Google suite, Salesforce, Ring Central, Samson, Quickview, Canva, Adobe, Facebook,
Instagram, Twitter, Youtube, Discord, Pinterest, etc.
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Education: Civil Engineering Undergraduate-
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Character Reference: Available upon request
