Lalaine M. Cura
202 San Juan, Santa Rita, Pampanga
Contact no:--
Qualification Summary
Insight and performance-driven Service Delivery Specialist with proven ability to achieve and exceed company goals and targets.
Comprehensive knowledge of and experience in providing world class service
Skilled at giving right fit solution
Relationship-development expertise that complements the ability to aggressively build solid client base and drive revenue growth. Expert in building customer loyalty
Work Experience
Convergys Philippines
Eton Centris cor. Quezon Avenue Edsa, Quezon City
Telstra Customer Service / Case manager
November 2015
Customer Service Consultant
June 2014 - December 2014
Teletech Customer Care Management Philippines
City of San Fernando, Pampanga
Asst. Team Lead, T-Mobile USA
October 2009 to May 2014
Technical/Customer Care Representative II
April 2009 to September 2014
Wild Orchid Resort
Angeles City, Pampanga
Receptionist
Oct 2006 – Dec 2008
Education
Bachelor of Science in Tourism
Holy Angel University
Angeles City 2001 - 2005
PERSONAL INFORMATION:
Date of Birth: September 10,1984
Place of Birth: Santa Rita
Age: 33
Sex: Female
Height: 5’5
Weight: 135 lbs
Civil Status: Single
Religion: Roman Catholic
Language can speak and write: English and Filipino
REFERENCES
John Reniel Mendoza
Team Lead
Citi Bank
Contact no: -
Nersie Ammen
QA Manager
ARN Client via Upwork
Contact no:-
